1
The only way to leave a review is to first make a booking. That's how we know our reviews come from real guests who have stayed at the property.
2
When guests stay at the property they check out how quiet the room is, how friendly the staff are and more.
3
After their trip, guests tell us about their stay. We check for naughty words and verify the authenticity of all guest reviews before adding them to our site.
Positive section of review
Initially we were we were put in a room that was very hot, air conditioning not effective, on arrival the room had a fan and an Air purifier on in the room. These exceeded the acceptance noise rating for for our stay but on questioning them and somewhat raising a complaint we were quickly and effortlessly upgraded to a more acceptable room. The front of house were very accommodating.
Negative section of review
Initial room as stated in previous question. Paying extra for use of Pool facilities. Only one of the 2 elevators were serviceable. Waking up in the morning to the sun shining through the end of the curtain, this could do with a modification to keep it against the wall or tuck behind something.
Positive section of review
Very spacious room, very comfortable bed and a great bathroom. The location is spectacular. After a week staying in small hotel rooms this was such a nice break. The room although a little out of date was very spacious, clean and we were able to spread out. The bathroom was enormous and the bed and linens above expectations. So quiet!
Negative section of review
Breakfast could've been better. Poor bread selection, overcooked eggs but I was so rested I didn't care.
Positive section of review
the room had air con , had own mini fridge , bathroom was so nice and spacious , food was nice and flavoursome, all staff so helpful and friendly , room nice and quiet , decent size room over all
Negative section of review
the cooked breakfast option could of been all you can eat like the continental breakfast, more towels could of been in the room parking area is not the greatest having so far to get to our room after being up for a very long day
Positive section of review
Location is great, high quality of fit out, spacious and nice furnishings. Quiet even though in busy west London and a stone’s throw from Hyde Park.
Negative section of review
Having to pay an enormous deposit that was hidden in the small print. Not just a card swipe but actual cash transfer. No dishwasher tablets provided.
Lexden, United Kingdom
Positive section of review
Property was very clean, everything supplied for an overnight stay bar toothbrush and toothpaste. Very comfortable and we enjoyed our stay
Negative section of review
A bit too far from the local station, Colchester, but if you drive, I suppose ideal as parking available.
Newton Stewart, United Kingdom
Positive section of review
Great location, amazing interior, lots of history! Nice landlady! A unique cottage which takes you back into 16th century Scotland!
Negative section of review
Nothing to complain about.
Positive section of review
The property was clean, comfortable and the kitchen was well equipped. Beds v comfortable and living area had everything you need
Negative section of review
The parking is an issue. We arrived when there was a football match and there was no parking although this freed up later. My main issue was that the parking needs to be paid for every day, including Sunday from 8am-8pm. There is no way to pay in advance that I could see and I missed paying at 8 am on the Sunday and went to pay at 8.40 and already had a parking fine, as did all of the other cars on the street.
Positive section of review
Breakfast very good and staff in dining area really friendly and helpful
Kingston upon Thames, United Kingdom
Positive section of review
Great Location comfortable room and bed good shower clean.
Negative section of review
Did not like not being able to open the window for fresh air. Using the air conditioning was alright but not ideal.
Positive section of review
The bathroom were new and cleaned
Negative section of review
We have been woken up very early by the cleaners putting loud music whilst cleaning the hotel for few hours which was resonating into our bedroom. The hotel manager wasn’t apologetic about the situation and wasn’t willing to help. His only comments were to move to another room by paying more and he also said: “we are not sleeping at normal timing than any other guests and if we are not happy, we are more than welcome to find another place”. From our experience, we have never seen a hotel where cleaners are disturbing guests, the manager is not taking responsibility to look after his guests’ comfort and well being with a lack of respect. We have been willing to find alternative solutions and the manager has reacted with unacceptable manners.
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