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2
When guests stay at the property they check out how quiet the room is, how friendly the staff are and more.
3
After their trip, guests tell us about their stay. We check for naughty words and verify the authenticity of all guest reviews before adding them to our site.
Positive section of review
I loved everything about the property and the location. It is well located within 7 minute walk from the rail station and also adjacent to the bus terminus - both of which were invaluable to me. I loved that I could walk down the hill to the very busy town in about 5 minutes to access great restaurants but was so happy to return back to the quietness of my retreat! From my room I looked over the water in two directions from my room - the Harbour and the bay. My room was decorated with a beautiful beach vibe, as shown in the photos. I loved heading down to breakfast each morning and enjoying looking over the Harbour as I worked out which delicious choice to enjoy. My only regret is that I wasn’t staying longer! If you are looking for a peaceful place to stay, with readily accessible access to the great bus routes around Cornwall (I didn’t have a car so that was important) then this is the place to stay!
Positive section of review
Great location, easy walking to railway station, restaurants and shops. Meals in the bar were nice, the included breakfast was amazing! Staff were friendly and helpful, we could leave bags before check in and the lift to upper floors was good.
Negative section of review
The room was a bit small but very comfy.
Positive section of review
Spotless and classy. The room overlooked AC compressors on the adjoining roof. They used frosted glass so the light was good, and vents hidden, which I thought was a smart way of using the space. Good sized room.
Negative section of review
Great place with little to fault it. I was happy I didn't upgrade after the tempting upsell emails - it was a place to sleep for me that night, rather than a holiday.
Positive section of review
Great location, comfy room, friendly staff. The young man on the Concierge desk was exceptional.
Negative section of review
No WiFi available in room, only in foyer.
Positive section of review
The staff first and foremost!! Then the food....just perfect and we are both fussy so and so's
Negative section of review
The slight clash of colours and patterns in room 6, oh and the new jukebox with it's terrible selection of music .....that sadly is a major issue, music for ourselves is very important ! We much preferred the chefs playlist prior to the new machine being fitted. The lighting in room 3, as on our first night it was far too bright in both the bathroom but mainly in the bedroom, due to the bedside lamps, also the lack of privacy when in room 3 in particular whilst in the bathroom.....flash aaaahhhh..... three minor things that are easy to change though xxxx The radiators in both rooms we stayed in, either need to be painted, or ideally covered as they are both not great. You have a great place, with amazing bones!!! .....the lodge just needs some TLC in areas.
Positive section of review
best we have ever stayed in. even to arrival suppled of bread , butter , bottle of wine etc.
Negative section of review
only thing missing was a washing machine as we stayed 5 nights and needed cloths washed. But the advantages outweighed any disadvantages.
Positive section of review
Warm Welcome for a lovely specious place. Great Service and extremely clean stay.
Negative section of review
None
Positive section of review
It’s was a very clean well kept property no problems with the suites either.
Negative section of review
The only thing which wasn’t a positive was the wifi was sub par however that was most likely due to location.
Positive section of review
Cool venue and big clean room. Good breakfast and nice bed.
Negative section of review
Expensive and I think we were put in a disabled room which meant the mirrors were very low and lighting therefore dark. We are both quite tall so actually was annoying when getting ready for hair/makeup etc. Adjoining room (which we didn’t have) had super drunk / loud guests and there was no one at night checking / to ask to help. Not the hotel’s fault but they were so loud, If there were ample Staff around they would have heard. The guests phone alarms kept going off at around 6.30aam on the Sunday morning - they were so out of it they couldn’t hear it but ruined our stay).
Positive section of review
Their staff are very nice
Negative section of review
We share the toilet there, no personal toilet