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2
When guests stay at the property they check out how quiet the room is, how friendly the staff are and more.
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After their trip, guests tell us about their stay. We check for naughty words and verify the authenticity of all guest reviews before adding them to our site.
Positive section of review
Really lovely hotel close to the city centre. The staff were very helpful and friendly and the facilities terrific. Breakfast was very nice and the staff were very attentive. Would stay here again in a heartbeat.
Negative section of review
Bathroom a little small but perfectly functional.
Positive section of review
Easy check in, clean, comfortable and warm. Good location for us because we were doing the Cotswolds Way. Brilliant food in the attached restaurant with really good staff.
Positive section of review
It’s a really nice hotel with good quality amenities in the rooms. The pub/restaurant is very good with good food and the staff are all very friendly and helpful.
Negative section of review
We had a downstairs room this time (we’ve stayed before) which was great as we didn’t have to haul our cases up the stairs but there were just a couple of bits needed a bit of TLC. It doesn’t need much but just a touch up of the paint on the walls in a couple of places and replacing a hook on the curtains so they close properly. Also the bottles for the hand wash, hand sanitiser etc just need a bit of a wipe as they were a bit sticky round the lids. Nothing major, a couple of tiny tweaks. We’ll be staying here again when visiting family in the area.
Positive section of review
Delightful location in the paddocks. Quiet after a long haul flight. Beautiful gardens and history of building. Meals fabulous.delightful
Positive section of review
The staff and the fact no one bothers you always had great service in every way x
Negative section of review
No windows in the cheaper rooms, the staff also tell you if you book direct it’s cheaper and you get free wine and cheese but if you look both direct and on booking.com there’s no difference in price and infacr can often be cheaper booking through booking.com.
Positive section of review
Location, breakfast, comfy beds, complementary items in fridge.
Negative section of review
Booked an accessible room but did not end up with one. Grounds & exterior of the hotel were quite tatty.
Positive section of review
Clean room. Staff service was excellent , very helpful
Negative section of review
The main radiator in bedroom was not working , so as arrived wet and cold room was too very cold . I asked the staff about it and they told me that the radiator was controlled from managers flat but she was away and they could not help . Asked for heater , none. I was however asked to switch on towel rail in bathroom and leave door open.did this, but not much better . I'm not happy about this at all , there should have been heating or heater. Also next door was the laundry room , noisy untill 9pm no consideration for my room 5 as washer and dryer going continually, leaving laundry door open which I had to close at times . So overall a stressful stay after a walk in rain and tired , not a comfortable stay .
Positive section of review
Nice size room, late check in with no fee.
Negative section of review
The walls were covered in stains, bed was very hard, pillows had a smell.
Positive section of review
Brilliant room. Warm and comfortable
Negative section of review
Little hard to find
Positive section of review
Location fab
Negative section of review
Upon arrival approx 8pm after travelling most of the day and very early flight in the morning to catch was greeted with no greeting Asked details Told I was being charged £50 deposit on top and the card machine swung towards me Explained my phone needs charging for two seconds as it had died on route and I need to transfer cash, just looked at like I had caused an inconvenience and aimlessly told there are charging points somewhere near us..one charging point found in the middle of diners.. Next went back to reception desk where we were ignored for ten minutes while optics were played with No details on dinner given ,we asked ourselves,deposit details not explained we asked ourselves,breakfast not explained we asked ourselves The young lads serving dinner and in bar area were friendly the only staff that were, but wow customer service at an all time low at this hotel,everything appeared to be an effort to them and we felt uncomfortable and unwelcome.