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2
When guests stay at the property they check out how quiet the room is, how friendly the staff are and more.
3
After their trip, guests tell us about their stay. We check for naughty words and verify the authenticity of all guest reviews before adding them to our site.
Positive section of review
Breakfast was good. Nothing too much trouble. Property was quiet, even with the windows open at night. Restaurant and bar was busy throughout the day with locals as well. Staff friendly and helpful. Room nice and clean with tea, coffee and biscuits and a hairdryer.
Negative section of review
Nothing to dislike
Positive section of review
The apt was walking distance from the station. Easy to access and met my expectations. Isabela was a great host and e surged my stay was comfortable and I had everything I needed.
Negative section of review
There was a washing machine but no washing powder
Newcastle upon Tyne, United Kingdom
Positive section of review
The room was quiet as it looked over the rear of the hotel. Parking was good round the back. The breakfast was very good. The staff were really helpful.
Negative section of review
Nothing really. We were in the building over the road, but this was not inconvenient.
Positive section of review
The parkland grounds were beautiful, the communal areas for the hotel were very pleasant and the breakfast was good
Negative section of review
Room 21 overlooks a small dark courtyard, and to disguise this the windows had voile curtains, plantation shutters and curtains, virtually blocking out all natural light. Even with the overhead lights on it was so gloomy I could not see my black socks in the bottom of my suitcase! The additional issue was a problem with the hotel’s boiler, so we had no hot water and were therefore unable to bath or shower either on the evening of our arrival or the next morning. Incidentally, having un-knowingly run cold water into the bath, the plug was then stuck so the water would not drain away. The maintenance man promised for the next morning failed to arrive. (In the event, this was not a problem as we still couldn’t have bathed as still no hot water!!) There was a dreadful lack of communication. Having raised these issues with the reception desk, and being told they were ‘being sorted’ it took two more visits to reception, over the course of nearly an hour, to discover they were not able to sort the problem! A phone call to the room to update us would have been appreciated. Similarly, when checking out, I acknowledged the hotel common areas were lovely; the breakfast good; and the grounds lovely - but that I was very disappointed by the room and certainly by the lack of hot water – not what one would expect for a room charged at over £200 per night! I was told they had my email address and the general manager would most certainly be in touch, I have waited for over 48 hours before posting this review – but am posting it because I have heard nothing! No apology and no offer of recompense. This should have been an absolutely delightful overnight stay – but a dark room with no view and NO HOT WATER is certainly not worth over £200 per night!!
Positive section of review
Relaxed nice staff expecially Rithvik on reception ,close to everything bar on site .
Positive section of review
Great food and friendly staff. Nice quiet place, but close to amenities
Negative section of review
Nothing at all
Positive section of review
Liked that every room has a balcony
Negative section of review
The different lifts and having to take 2 separate ones
Positive section of review
Reasonably pleasant restaurant
Negative section of review
A very basic room
Positive section of review
Staff were great
Negative section of review
Food was poor
Positive section of review
Clean place
Negative section of review
Everything was fine