1
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2
When guests stay at the property they check out how quiet the room is, how friendly the staff are and more.
3
After their trip, guests tell us about their stay. We check for naughty words and verify the authenticity of all guest reviews before adding them to our site.
Positive section of review
I can not rate this hotel and their staff highly enough. We stayed for 4 nights at lock and key as we were getting married in liverpool. The room was beautiful, lovely and clean and very comfortable, like the hotel. The restaurant and food was amazing. The staff at the hotel are wonderful and nothing is to much trouble for them, they are very kind and make sure that everything is right for you and luke is wonderful and I can't thank him enough for everything he did. Will definitely be back.
Negative section of review
Absolutely nothing
Positive section of review
Ideal location, within walking distance of the centre of Windsor as well as the Castle. Roomy, with plenty of space. Very well equipped with lots of excellent touches and extras - coffee, milk, soap, shampoo. Friendly and flexible service - Marcel was a star. Parking was good.
Negative section of review
Another pillow.
Positive section of review
Breakfast superb. Dinner freshly cooked. Spa pool very nice, could have been a little warmer but it was explained that because of the filters being changed it would be slightly cooler than normal.
Negative section of review
The tiles in the shower cubicles needed refreshing.
Positive section of review
Room was warm, well appointed (tea/coffee making etc) and clean. Evening meal in restaurant was excellent. Didn't have breakfast as had to set off for walk at 6am.
Negative section of review
We were in Room 10 and the sound of the ?heating/boiler furnace kicking on and off nearby throughout the night was aat times a little intrusive.
Newcastle upon Tyne, United Kingdom
Positive section of review
The establishment provides ample parking facilities, and the staff members are exceptionally affable and courteous in their interactions with customers.
Negative section of review
The decor is in need of an upgrade, but otherwise, it is quite comfortable.
Positive section of review
The location was fantastic. Breakfast was tasty but not the biggest choice. Very friendly and welcoming staff.
Negative section of review
The value for money. The room smelt very musty, the tile grout needed a good scrub, the drains needed clearing in the shower I feel like I was paddling in someones else's dirt. The TV did not work. We only had x 2 teabags and only one bottle of water in one of our rooms. The pillows and towels had seen better days. For the price of over £300.00 per room per night I would have expected much more.
Positive section of review
Very good isolated rooms. Best hotel I every had in London.
Positive section of review
Lovely hotel and lovely staff, great food in restaurant
Positive section of review
Locaton
Negative section of review
Parking, staff helpfulness,
Positive section of review
No bar
Negative section of review
No eating or bar