1
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2
When guests stay at the property they check out how quiet the room is, how friendly the staff are and more.
3
After their trip, guests tell us about their stay. We check for naughty words and verify the authenticity of all guest reviews before adding them to our site.
Positive section of review
Wow what a nice room to stay in ! Loved the bed ! Slept so well. The breakfast was excellent ! The staff is so friendly and nice !
Negative section of review
Nothing Negative
Newcastle upon Tyne, United Kingdom
Positive section of review
The location is excellent, the room is very nice and was spotless. The staff were friendly.
Negative section of review
The room was very cold and the heat didn't seem to work if I tried to turn up. Booked an early check-in for 1 o clock and confirmed. Was on a very early flight to go to the Newcastle game at 3 o clock so I booked the hotel due to the earlier time. I paid for the room including the extra when I left the bag earlier that morning. When I went back to get room , I was told none was ready while other people got rooms while waiting. Staff on the desk told us that they book too many for earlier check in . Eventually after telling them we booked the hotel for the reason of the earlier check-in , 1 room became available and we were given it and a complimentary free drink. The staff were nice but the system in place is not great.
Positive section of review
Great location Very clean Very cold room Small high windows so Very dark.
Negative section of review
Very cold room Small high windows so Very dark. No extractor fan in bathroom so room became steamy. Kettle in the cupboard Fellow guest passed out in the corridor
Positive section of review
Great location , nice pub next door, best value we have found in Oxford
Positive section of review
It is in an amazing place, it was clean, great kitchen facilities
Negative section of review
My friend was unwell and so it was difficult fir her to walk down to and then we were on floor 2 so she was unable to come down for a meal
Positive section of review
Location and very helpful when asking questions about our stay
Negative section of review
The size of the room compared with the last time we stayed we was told we had been upgraded but the room was less spacious
Positive section of review
Comfortable bed and spacious room and the breakfast was great
Positive section of review
Lovely clean and tidy caravan, I would definitely recommend
Positive section of review
Modern, and excellent staff
Negative section of review
There was a strong smell of drains in our room. We went to reception first thing in the morning and they moved us for the 2nd night. Excellent after that.
Positive section of review
Love the location
Negative section of review
Accommodation number of issues.As telephone not working in apartment.zHad to walk to reception each time. The telephone did not start to work until the second day half way through. Staff did not check up on issues to see if they were resolved. Took note of issues and said they would be dealt with. No follow up from Staff. .There should be courtesy calls made by staff