1
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2
When guests stay at the property they check out how quiet the room is, how friendly the staff are and more.
3
After their trip, guests tell us about their stay. We check for naughty words and verify the authenticity of all guest reviews before adding them to our site.
Positive section of review
Lovely staff, large clean modern room, COMFY beds, great aircon, great breakfast/meals and large restaurant facilities. Double glazing so minimal noise!. Everything was roomy. Loved the snack area for everyone's convenience or supermarket closeby. In reception they had flight info updates, shuttle info and the staff are very knowledgeable with info. There were shuttle buses that go past Leonardos entry or a public transport bus stop is close (cheap) - 2min walk which takes you to terminal 5 where you can catch the train or national express bus (not free) into London city. And if you return by train catch the 423 back to the bus stop by Leonardo. We were "extremely" impressed and would DEFINITELY stay here again.
Negative section of review
We liked everything
Positive section of review
Dated hotel, unenthusiastic staff. The hotel reallly needs to look at other chains and up its game. No way that hotel should be charging £170 per night way too high in comparison to other hotels
Positive section of review
The Elleray was lovely, seemed to be newly decorated & spotless. Fab bar Lovely lady who runs it. Excellent brekky.
Negative section of review
Absolutely Nothing
Positive section of review
Location was good , pubs and restaurants all within walking distance
Negative section of review
Beds really uncomfortable, room was way too hot , unable to open windows, asked for maintenance to open them but nobody came . advertised pool and gym on site but had no access to them . Extra charges applied at hotel for parking
Positive section of review
great location and easy access. Close to town centre and shops.
Positive section of review
Position superb. Plenty of room and great facilities.
Negative section of review
Room was a bit warm. Could have done layered bedding.
Positive section of review
Check in and out was simple and fast
Negative section of review
The air con didn’t work, the room was like an oven, 3 plugs sockets in room 2 of which needed fans plugged in, room smelt like weed, wouldn’t stay again
Positive section of review
Spaciousness, cleanliness, serenity
Negative section of review
Nothing
Positive section of review
It was good the bed is very comfy
Negative section of review
The bed is very good
Positive section of review
The location is convenient
Negative section of review
There is a female staff at reception who was really unfriendly. Other staff are warm and friendly