1
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2
When guests stay at the property they check out how quiet the room is, how friendly the staff are and more.
3
After their trip, guests tell us about their stay. We check for naughty words and verify the authenticity of all guest reviews before adding them to our site.
Positive section of review
The location was great for visiting Durham and surrounding areas. The staff we met were lovely and nothing too much trouble. Easy to do the self checkin by phone, I previously was a little concerned as I've read very negative reviews regarding this however we were given a mobile number to call on arrival and Beth guided us in so no problem with this. Room was basic as expected from understanding the pub is closed and looking for new owners and very cheap rate. Just needs a little tlc but everything was there for us.
Negative section of review
Bed needs renewing as a little lumpy although we slept well. There was a fire door in the corridor to the room that banged loudly however this was only from around 8.30am when staff were cleaning etc, so didn't really effect us. I can honestly say that if a little work was done and the pub open this place would be a perfect place to stay if you prefer a quieter location than the city centre.
Positive section of review
Absolutely love this place. Variety of birds including tree creepers and wildlife in grounds - loved watching rabbits through window in evening. Very comfortable bed, great hospitality tray with nice biscuits and hot chocolate. Staff super friendly and efficient. Breakfast was excellent too! Lovely architecture and great pub attached.
Negative section of review
Nothing - everything was fantastic.
Positive section of review
It’s a beautiful looking building with a nice reception area and lovely staff, nothing was too much trouble for them. We were given a free upgrade to an Executive Family Room, which was very comfortable and clean too.
Negative section of review
It was quite rundown in areas which were out of public view.
Positive section of review
Location, ability to check in earlier than expected, large clean room and the friendliness of the staff
Negative section of review
Probably more than I usually pay as a solo traveller but it was worth it
Positive section of review
Location was very good, food was OK, Some staff very kind
Negative section of review
Swimming pool - was dirty, music blaring out rap music so not very relaxing. Some health and safety issues, trip hazards. Over priced for the overall experience Cleaner knocked but walked in straight away, cleaning trolly outside of room had the clean linen but open bags of food on it.
Positive section of review
The extra touches like the robe, slippers, coffee machine
Positive section of review
On top of hill with good views of North Bay
Negative section of review
Poor phone signal and you have to pay for Wi-Fi. Also limited parking for the size of the hotel
Positive section of review
Room was very good and clean for the price
Negative section of review
The area was very rough at night and the check in wasn’t very quick
Positive section of review
Friendly staff and easy to find
Positive section of review
Lovely and will be back again
Negative section of review
Nothing