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Positive section of review
Generally well equipped apartment - all the beds were comfy (although the person who used the sofa bed found that one less so). Very clean and well located with a 15 minute walk into the centre. Easy access to get keys etc. Owner was helpful when there was a problem with linen.
Negative section of review
Most of these are minor issues, and are suggested as improvements. The family bathroom could be fitted with a grab rail to help with access in/out of the shower. Some crockery/glasses appeared to be missing (maybe through breakages not being replaced?). For example, it's advertised as sleeping 6 people, but there were not enough wine glasses for 6. I'd suggest that it's time for a review of what's there. The flooring, especially in the hallway and the bedroom with the ensuite, is quite creaky, and this could do with being sorted out for the sake of those sharing, and I suspect, the neighbours below!. On arrival, we found that there was no linen for the sofa bed in the living room. Once I contacted the owner, however, this was supplied quickly on the first evening of the stay. It would be helpful to have more than one set of keys - there were four of us and only having a single set meant we generally all had to go in and out together.
Positive section of review
Excellent property, very clean. Kitchen very well stocked and essentials (milk, etc.) left for you to use. Will be booking again in the future.
Positive section of review
Choose a King room for space...the location is excellent with easy access to all restaurants and the High street in Chelsea.
Negative section of review
If you want to have your room serviced it is an extra charge.
Positive section of review
Warm welcome, great room with terrace which had a lovely view. Fab location just off the Royal Mile.
Negative section of review
No negatives
Positive section of review
Staff really nice..good position for ferry..takes dogs..quiet area..really nice hotel.
Negative section of review
The bloody smell of the carpets in the room..If it was a pet owners room, then put hard floors down..It's easier for you and hygienic for customers..I really like this hotel, so please sort the floors.
Positive section of review
Snacks, breakfast, tea & coffee and milk were left for us in the property.
Negative section of review
We arrived in the evening and there was no lighting in the communal stairwell, meaning we had to climb 3 floors with bags and our baby in the dark before opening the lock box and unlocking the door also in the dark. We felt rather unsafe at the property and its surroundings and would have found alternative accommodation if we were staying more than 1 night. The host expected to strip the beds and empty the bins ourselves, which seemed unreasonable. We also had to pay a £150 security deposit outside of booking.com's systems.
Positive section of review
Breakfast very good. Great choice. Nice to have freshly prepared fruit.
Negative section of review
Towels in need of replacing. Single room too small.
Positive section of review
Clean, very friendly staff. Good leisure and spa facilities.
Negative section of review
Having to pay for the car parking despite having a blue badge.
Positive section of review
Great location, friendly staff, welcoming
Negative section of review
Pretty noisy at night but was to be expected on a bank holiday weekend in the centre of town
Positive section of review
Easy check in. Host was very friendly.
Negative section of review
Room was a little too hot
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