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Positive section of review
Property was clean, bright and a 10 minute walk to Paddington and 7 minute walk from Queensway station. The staff were helpful and even stored my French butter in their staff fridge as the room had no fridge. The period building is lovely.
Negative section of review
Although advertised as having air conditioning, you can not make the room cold to save your life. Everyday we adjusted the control to 19 and it would auto adjust back to 28!! We used the app to contact the reception as that’s how you contact them and they would say they’d adjust it on the back end and it would always readjust! On the last day someone came into our room to reset the thing and it still readjusted back to 28! The whole experience ruined our stay as I specifically booked a place with air conditioning as I have a terrible time sleeping in a warm room and it affects my daughter blood sugar levels being too hot. Also although it’s only 10 minutes from Paddington, after walking around all day it’s a little further from the train station then I prefer to stay as after a long day of walking a shorter walk from the station is ideal. Also no fridge in the room is way more of an inconvenience than I realised. Also one thing that utterly shocked me was how dirty the tv remove was! I had to buy wipes to wipe it over before I used it! Shocking
Positive section of review
Beautiful building and grounds. Huge gorgeous room and amazing shower. Loved the spa facilities. The reception staff were lovely and managed to convince the restaurant to fit us in for dinner despite being quite full.
Negative section of review
Small thing but we told the hotel and restaurant we were celebrating a huge life event and neither did anything to recognise it
Positive section of review
Great location, quite spacious room, excellent breakfast options and friendly staff. Check in was easy and there were nearby parking options. Right next to Central Station and tourist attractions.
Negative section of review
Nothing, it was great.
Positive section of review
Room was bigger than expected. The musician at the Woodshed was excellent.
Negative section of review
Staff could be friendlier. Had to wait for room to be ready but then no one advised us when it was ready. Kettle in the room didn't work. Poorly designed bathroom. Anyone taller than 5 feet won't be able to sit squarely on the toilet.
Positive section of review
easy access to Gatwick airport and the sports bar had a good vibe.
Negative section of review
shower hair products had not been refiled in bathroom and no info in the rooms about hotel restaurants and facilities
Positive section of review
Size of the apartment. Excellent facilities. Good location
Positive section of review
Location is very good. Our room was comfortable & cozy.
Positive section of review
Location. It’s always consistent. Has an Indian restaurant
Negative section of review
Food was very unhealthy. Slow service and sadly no rules. Eg Bare feet, rowdy families make it quite rough.
Positive section of review
Exerllent location food good service good room good
Negative section of review
Nothing to complain about
Positive section of review
24Hours reception
Negative section of review
We were given a room with really thin walls. We could hear people from the next room talking until 3am. I think it’s the staff working in the inn. The bathroom light didn’t work. The hot water didn’t work for my boyfriend as well. Really not worth it especially if you have to take a taxi from the airport. Taxi alone was 21£. Should have opted for Premier Inn instead.