1
The only way to leave a review is to first make a booking. That's how we know our reviews come from real guests who have stayed at the property.
2
When guests stay at the property they check out how quiet the room is, how friendly the staff are and more.
3
After their trip, guests tell us about their stay. We check for naughty words and verify the authenticity of all guest reviews before adding them to our site.
Positive section of review
Everything was fabulous. The room was really clean. Bedroom was absolutely lovely. Comfy bed. Staff were friendly and helpful. Breakfast was great. Great coffee and biscuits in the room.
Negative section of review
There is nothing to complain about.
Newcastle upon Tyne, United Kingdom
Positive section of review
Location was good as it was close to the centre and the parking around the corner. Very noisy on a morning however.
Negative section of review
Entered the room to a foul smell coming from the fridge inside the wardrobe, wardrobe smelt like mould. Couldn’t hang clothes inside as the smell was awful. The carpet wasn’t cleaned, the room itself was filthy. Bathroom mirror had stains and hadn’t been cleaned. And then the morning after my stay, went to go into the shower to wash my hair and there was no shampoo left in the bottle. It was as though this room was never cleaned or inspected before the next guests arrived. Complained at the front desk upon check out. I won’t be staying here ever again. Get a room at a premiere in for half the price and it would be a cleaner stay. £116 for one night is quite expensive to be staying in a room that was dirty and had a foul smell. Won’t ever return.
Positive section of review
The staff were friendly and very helpful. Breakfast was delicious. We would definitely stay here again.
Negative section of review
Nothing
Positive section of review
Location was good. Breakfast was excellent. Rooms was also neat and clean.
Negative section of review
They didn't provide water bottles in the room. I had to purchase it from the bar which was costly.
Positive section of review
Location very good. Apartment clean and comfortable furnishings etc
Negative section of review
There were no plugs for the bath (!) or the kitchen sink surely an easy fix. Plus towel hooks in en-suite needed. As mentioned in previous reviews as this is a self-catering apartment there should be a small table with chairs to have your meals.
Positive section of review
Location and facilities, gym etc are all wonderful
Negative section of review
Room wasnt great, feels dates, decor poor, lighting was terrible (two of them didnt work) and couldn't cool the room enough.
Positive section of review
Staff at the hospital said really friendly
Positive section of review
very nice staff in an olde world hotel
Positive section of review
The grounds of gileston
Negative section of review
I had booked a one bedroom apartment and was disappointed to be given The Bakery which resembled a one room cell. The shower soaked everything in the area partitioned off for the bathroom. It was cold and needed the radiator on continously to be a modest 18 deg- not impressed
Positive section of review
Perfect location
Negative section of review
Dark / tired room Rushed breakfast on a sunday morning Didnt feel up to standard wewere expecting