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2
When guests stay at the property they check out how quiet the room is, how friendly the staff are and more.
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Positive section of review
Breakfast was great with lots of choice and great service. I also ate lunch too which again was lovely with great service. My late night pizza in the bar was delicious and again fab service. The reception staff were friendly and extremely helpful and last but not least the complimentary Welsh cakes in the main reception area were a welcome traditional treat.
Negative section of review
Unfortunately in my room I was unable to get Wi-Fi or 4g for my stay I could only get connected in the main reception area. I also couldn’t get access to radio channels through the TV which was disappointing as I couldn’t via my phone due to the lack of connectivity.
Positive section of review
The view onto the race course was beautiful from the room and the reception staff were brilliant.
Positive section of review
Wonderful location, property was well presented and authentic. Food was enjoyable.
Negative section of review
From the offset early check in rejected. Which is ok, however in most properties we have stayed it is up for debate. We were flatly rejected. Went to bar (only is standing at bar) and 3 bar staff ignored us until a further punter walked in and whom they welcomed then decided they should also attend to us. From there on it seemed everything was a drag or difficult for them. Had dinner x 2 and a lunch plus breakfast each day. Breakfast staff were very nice. All other meals I would say staff were between aloof to unpleasant. Fortunately we kept travelling north and service standards improved in the most part. All hardware was top rate the software not so much. Maybe it’s the style targeted by the owner maybe we were just not the apparent clientele they wished to appeal to. A few more experiences which were negative but I won’t bore you all any further with them.
Positive section of review
Room comfortable Night porter friendly/helpful
Negative section of review
Breakfast staff appeared sullen and moody , uninterested, and treated as if you were an inconvenience. A nice smile , a friendly chap, and simple explanation would have gone a long way!
Positive section of review
We loved the room. It was very clean and modern.
Negative section of review
The lobby was not what we expected. It seemed plain and run down.
Positive section of review
The room was perfect and spotless and comfy.
Negative section of review
There was nothing to dislike.
Positive section of review
- Close to shops if needed
Negative section of review
- Room needs updating and repainting - Bathroom small - sink is practically on your lap when sitting on the toilet - Shower pressure and temperature changing whilst showering - Smells in corridor that lingar into room - Noisy neighbours - £50 deposit and only get £48 return, bit of a scam considering the cost of the room for 1 night - currently nearly 30+ hours after checkout and no deposit return and ignored messages
Positive section of review
Not alot very tired hotel
Negative section of review
Size of the bathroom was limited Very tired hotel
Positive section of review
Lovely spacious house
Negative section of review
Could do with a good spruce up. Stained rug. Garden unsafe not good for children trampoline was completely broken. Dirty used bbq just left in garden. Was a bowl of water just left in the cupboard. Tried playing card on the table and they just stuck the the table needs a good clean. Conservatory needs blinds to keep the sun out. Bedrooms need a good sort out beds weren't very comfortable only one pillow each. Head board in one was all ripped. Fitted sheets didn't even fit the mattress. No propa blind in any bedroom so the light was pours in in the mornings. Also could do with a mirror in each bedroom. Bathroom was nice but it needs a hand towel and bith matt. Very basic. Electrics also need a upgrade. There wasn't even a bulb in one bedroom!!!
Positive section of review
Cleanliness
Negative section of review
Ineffective shower.