1
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2
When guests stay at the property they check out how quiet the room is, how friendly the staff are and more.
3
After their trip, guests tell us about their stay. We check for naughty words and verify the authenticity of all guest reviews before adding them to our site.
Positive section of review
A very enjoyable 2 weeks stay at the brook hotel,the management and all the staff were amazing, especially Tracey on Reception who moved me to a bigger room so I could work easier and for being so helpful, Kelly who works on the bar is very professional and keeps the hotel guests as well as the locals extremely happy, Darren the head chef and his team were great nothing was to much trouble regarding dietary requirements. I have worked in the hotel business for many years and certainly have seen many issues in others hotels which normally comes down to lack of direction from the management to the staff,But at the Brook while even though works were being carried out all of the staff carried on professionally.
Negative section of review
I can honestly say that I had a very enjoyable 2 weeks
Positive section of review
Well located B&B in Bath, just a short walk from the main tourist areas. Rooms were comfortable and the bathrooms were clean and modern.
Negative section of review
No elevator as the building is old. Narrow stairs so carrying luggage was difficult. Also could use fans during the summer months
Positive section of review
The apartment we stayed in was upstairs in the old coach house, we had a lovely spacious living area with great views
Negative section of review
There was nothing to dislike
Positive section of review
Friendly staff and the location just out of the city centre make this a great place to stay.
Positive section of review
Friendly staff comfortable clean bed and relaxed atmosphere good location
Negative section of review
A little tired and in need of a face-lift I think some biscuits on tray in bedroom would have been nice gesture and the food was good but pricey for what we had
Positive section of review
very friendly staff, comfortable bed and great breakfast
Negative section of review
Saturday night noise from revellers went on into early hours on street outside bedroom window..
Positive section of review
Everything Everything
Positive section of review
Great location
Positive section of review
Not much
Negative section of review
Small bathroom, older furniture, hard beds