1
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2
When guests stay at the property they check out how quiet the room is, how friendly the staff are and more.
3
After their trip, guests tell us about their stay. We check for naughty words and verify the authenticity of all guest reviews before adding them to our site.
Positive section of review
The staff was very friendly. Especially Richard on the breakfast staff. He was very informative and very polite. He told us about the area I great detail and where to go for days out. When looking for medicine, He also told us about a pharmacy close by. Richard was a very nice and outgoing person who was just lovely to talk to. The bar staff was friendly as well.
Negative section of review
The continental side of the breakfast was really nice. But the cooked breakfast buffet wasn't to mine, and my wife liking.
Positive section of review
Stylish rooms and very handy for the sights. Parking was handy though only available from noon on day of arrival to noon on day of departure. No bar or restaurant on site but plenty of good options close by. Additionally, room had mini fridge with fresh milk and provided some biscuits and light breakfast to your room.
Positive section of review
the relaxed atmosphere and outdoor space. service level was high and attentive. food was well served and good to eat.
Negative section of review
paying to park the car
Positive section of review
The hotel has been refurbished inside, and it looks amazing. Staff were really friendly and polite. Love this hotel
Negative section of review
We liked everything.
Positive section of review
Staff at breakfast was super friendly and breakfast was a nice selection and fresh
Negative section of review
Staff at reception was not customer minded. We came by car and they never mentioned nor provided in any other way any information on the parking conditions around the hotel. Hotel has no parking in front to unload or load the car, it's from another company. So we ended up with a nifty fine of 60 pounds. Which Could easily be avoid by the hotel reception mentioning this at checkin, putting a sign or paper on the door, providing the same info in the room or by email prior to arrival. Hotel didn't recognize or concider that as being a good idea to help their guest to endup with a parking fine. Very disappointed and never experienced this sort of mind set of a reception and also the hotel who I emailed about this and never in their reply did they recognize the could have help avoid the misunderstanding of the parking situation.
Positive section of review
Beautiful apartment, very clean and easy to find
Negative section of review
Beds weren’t as comfortable as I would have liked.
Positive section of review
well appointed & car parking on-site
Negative section of review
a little bit further out of town than expected , also road closures made it harder to drive into Oxford
Positive section of review
Hand soap and shower gel in bathroom
Negative section of review
No light at top of stairs so hard to see numbers on key pad Only one towel for 2 people , could do with a big mirror in bedroom Permit parking area Was moved at last minute from a different location
Positive section of review
Decent facilities, breakfast good.
Negative section of review
A bit out if town,taxis required, no fridge,stayed at Dumfries Holiday Inn fridge,water in room.
Positive section of review
Pleasant reception area and staff
Negative section of review
Room tiny - could have been manageable but not a hook or a hanger or a drawer or even enough floor space to put a case.