1
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2
When guests stay at the property they check out how quiet the room is, how friendly the staff are and more.
3
After their trip, guests tell us about their stay. We check for naughty words and verify the authenticity of all guest reviews before adding them to our site.
Positive section of review
We loved our stay at The Groes Inn the Staff were exceptional and the food was brilliant, the views from our room was amazing, the location was ideal at night it was quiet very little road noise...😀
Negative section of review
Nothing....
Positive section of review
Breakfast was plentiful but the quality of items was a bit lacking. The staff were excellent and very friendly and helpful.
Negative section of review
As above the breakfast quality was a shame, the choices were fine but the ingredients were not up to scratch.
Weston-super-Mare, United Kingdom
Positive section of review
Loved the little extras, playstation,fridge,microwave and cereals and bread. Room lovely and clean good size
Negative section of review
N/a
Positive section of review
Cleanliness was just acceptable otherwise no other positive features-see next section
Negative section of review
This hotel claims to be family run with bar, restaurant and beer garden; in fact none of these facilities are at present available. We were met on arrival by the owner waiting for us in the parking area. He unlocked what seemed to be an empty building and explained that through lack of staff the kitchens were closed and unable to provide evening meals or cooked food at breakfast. There were no other staff present. After showing us round and taking payment for our stay the owner left and we did not see him again; there was no other staff and we seemed to be the only customers in the place the whole night. We visited a local restaurant that evening and returned to let ourselves in to the empty building. Breakfast was substandard with stale cereal, no fresh bread or toaster and no fresh coffee. Again no staff was present. This so-called “hotel” Is trading under false and dishonest pretences
Positive section of review
Central location, grandeur, space, friendliness, attention to detail, interest in us
Negative section of review
Shower Dated, aged shower glass Water damage Poor water pressure No bedside table one side
Positive section of review
Attentive, friendly staff. Amazing food. Great location. Comfortable room.
Negative section of review
Nothing significant, we had a really enjoyable stay and would visit again. Minor observation: The sink in our bedroom en-suite was oversized so you had to sit on the toilet at an angle (!), also looked a bit strange from an aesthetic point of view.
Positive section of review
Spacious bedroom Excellent bathroom Very good breakfast Super location
Negative section of review
All good
Positive section of review
Excellent food ,both in the evening and at breakfast
Negative section of review
Traffic was a bit noisy.
Positive section of review
The look of the bedroom and the bathroom.
Negative section of review
Whilst the bed was dressed beautifully, it was rock-hard. No fridge in the room to store water or lunch for the following day after we checked out. Lack of cooked breakfast options - I have specific dietary needs and really wanted a hearty, but healthy breakfast i.e poached eggs on sourdough toast however the closest to this was the hard-boiled eggs (I asked for soft-boiled) and burnt toast that I received. The slim blonde serving in the bar/restaurant was rude and miserable. On the first day, we worked from the bar area and no one was working behind the bar or in the restaurant. Fed up of waiting for 3 hours in the bar, we were hungry and thirsty so we went and got food from the local Co-op and ate it in the bar. The blonde lady came storming in and said we wasn't allowed to consume food or drink not purchased on the premises. I explained we had been there 3 hours and no one had been over to see us, her response was that we could have eaten our food in the street! The next morning, she came to take our breakfast order and she was equally as miserable and abrupt. I asked if they had sourdough bread as an option for the soldiers and she rudely snapped "only white or brown" My colleagues and I agreed that she certainly needed a course in customer service.
Positive section of review
Room lovely and spacious.
Negative section of review
Continental breakfast. Even though could pay extra for a full english, felt like we were discouraged from doing it.
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