1
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2
When guests stay at the property they check out how quiet the room is, how friendly the staff are and more.
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After their trip, guests tell us about their stay. We check for naughty words and verify the authenticity of all guest reviews before adding them to our site.
Positive section of review
The location was good, and the bed was comfy. The bar was nice but expensive, and the reception staff were generally uninterested in actually listening to any feedback that wasn't positive, and my card was charged the night before we left when I was told it would bot ve charged and it was just for insurance .
Negative section of review
The room was smelling, and my wife asked if it could be sprayed with aur freshener, and it wasn't, They opened the window .we did ask for a fan as no air con, and we did receive one, so that was something . We are in the restaurant, and I ordered steak medium rare and no coleslaw. So my steak came with chips, and I was not offered any veg or salad in place of the coleslaw and worse my steak although cooked well , ⁷bled all.over the plate onto the chip's. I asked why the steak had not been rested as it was still bleeding, and the worker asked if I wanted it replated. I said yes and rested for 5 minutes .It was brought back less than 2 minutes later, and the plate had been wiped of blood, and 30 seconds later, the steak was bleeding again . We complained again but nothing and then when we paid at the reception she asked if our meal was nice and we told the receptionist what it was like and she looked bemused . We were not even offered a complimentary drink, never mind any discount and the customer service and staff training is terrible . NEVER AGAIN WOULD WE STAY AT THIS HOTEL
Positive section of review
Location excellent, parking unbeatable. Bed linen and towels very clean. Perfect for a short stay, easy access in and out. Basic but has everything you need inside, bathroom much better than similar properties. Host communication was prompt and detailed. Kitchen is roomy.
Negative section of review
Some of the furnishings are a little tired in places, basic TV but its ok for the price point of this apartment. We came at a peak time over bank holiday and the price was probably a lot more than usual.
Positive section of review
Close to where we needed to be, close to town, close to railway station, pleasant interior, big room, great view.
Negative section of review
Hard beds, no air conditioning, too hot, not bottled water.
Positive section of review
We were upgraded to executive I think either way room was lovely. Bed was comfy, absolutely loved the bed😂
Negative section of review
Swimming pool and other facilities closed quite early, for us at least but other than that great stay
Positive section of review
Helpful attentive staff, food served quickly. Clean comfortable room & the location was perfect
Positive section of review
Iron didn't work no issue just to let you know
Positive section of review
Easy to find as its above a Railway Station
Negative section of review
Poorly fitted bathroom Very basic facilities No bedside table
Positive section of review
Comfort, quiet, in premier rooms
Positive section of review
Who is really hot in the room
Negative section of review
InNot much in the area I was
Positive section of review
Location and cleanliness
Negative section of review
Wifi connection was very unstable. The room is very cramped