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Bury Saint Edmunds, United Kingdom
Positive section of review
The Grounds and the main house are well worth a vist. Plenty of nice comfortable seating areas both indoors and outside in the main house for a night cap , early morning relaxed coffee or just sitting with friends for a drink. Good easy car parking. Close to the town. Quite no traffic noise. A delightful hotel in other words
Negative section of review
The room was very dirty, cobwebs in the bathroom black mould on the windows, filthy waste bin, taps that need cleaning, dirty floor, the kettle that was so dirty it need replacing. A very pleasant amicable meeting with the manger on duty resulted in a bottle of cleaner being left on the bathroom windowsill and no reserve toilet paper. On our final day there was no housekeeping att. There has been no response to e-mails sent after our visit. This is a delightful hotel that has the potential of meeting it’s 3-star rating, possible even a 4-star rating, at the moment based on the standard of our room during our stay it is worthy of any stars. Breakfast was mediocre, not really 3-star hotel standard more in line with airport hotels. Check in is ridicules, we were greeted by big touch screens that we needed assistance with. Express check in is the term, we expected a nice warm welcome by friendly reception staff.
Positive section of review
We booked for 3 people and there was enough space for us. There were 4 beds and we stayed in room 302. The bathroom was nice and the place was really clean. The staff were really friendly and allowed us to leave our stuff at the reception while exploring the rest of London
Negative section of review
The big shower head in our room didn't work correctly and didn't have a very strong water pressure. I would open the windows if you had small children with you as there were no stoppers on the windows and you could easily fall through them. The only one with a stopper was the bathroom window. It doesn't have disability access. Yes the place has a lift but it didn't work and there was no disability access to the reception, just stairs.
Positive section of review
Breakfast was excellent and we had a family dinner which all thoroughly enjoyed with excellent choices and good service Nick and his team really offer a great Yorkshire experience
Positive section of review
We had an issue & ontacted Omar. He responded quickly & and resolved it. Excellent position close to everything
Positive section of review
Food was great and the staff were really lovely and helpful and the reception area and eating areas were very modern
Negative section of review
Our room and bathroom really needs a big revamp
Positive section of review
Location and parking are great, breakfast was good with a large selection of hot and cold food.
Negative section of review
I have stayed here about 4 years ago but it is now beginning to look shabby both inside and outside. Rendering is falling off and the paintwork is peeling on the external timber. It is OK for a stopover but wouldn't be my first choice.
Positive section of review
Left too early for breakfast
Negative section of review
Restaurant very expensive. Bar not very clean. Had to ask 3 times for a menu.
Positive section of review
Very friendly and helpful
Positive section of review
Great location and staff
Negative section of review
Although we was informed on check in, there was a wedding party on below our room until midnight. Did not get a good night sleep as the party happened until midnight then guests was loud outside our room. Other then this. The hotel was great
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