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2
When guests stay at the property they check out how quiet the room is, how friendly the staff are and more.
3
After their trip, guests tell us about their stay. We check for naughty words and verify the authenticity of all guest reviews before adding them to our site.
Positive section of review
Breakfast was plentiful with very good choice. Self service kitchen and its goodies was a lovely surprise so therefore reflected cost of stay. Accommodation was spotless and very comfortable. Lovely entrance hall with a welcoming warmth.
Negative section of review
Parking limitations which meant one person waited with bags whilst partner retrieved the car. I panicked when owner sent me a link to enter property BUT she very kindly solved my concern without having to use an App!
Positive section of review
The hotel is in a good location by the cathedral and shops. The facilities were clean. Staff were helpful and polite. Self service breakfast-as much as you want-was lovely.
Negative section of review
There was a nightclub nearby and the music went into the night. Bin lorries noisily emptied industrial bins overnight.
Positive section of review
Great location to get out and about, lovely bar restaurant area, room was big and spacious - air con was a bonus as very warm night! Lovely dinner
Negative section of review
Felt the bathroom in our room was a wee bit tired, could do with an update Food was lovely but felt the menu is a bit limited
Positive section of review
The staff were all so kind and welcoming apart from the Chef.
Negative section of review
The chef did not appear happy to be serving up our roast dinner on Sunday at 3pm. In fact, if it were not for the welcoming from other staff, my husband and I felt uncomfortable .
Positive section of review
The view was amazing. Lovely comfy bed, powerful shower.
Negative section of review
Nothing
Positive section of review
The room was beautiful and good size
Negative section of review
The pool was quite cold and our aircon wasnt great
Positive section of review
Perfect poached eggs for breakfast!
Negative section of review
Entirely subjectively, the bed was a bit soft and short for me. Its unreasonable to expect that mattesses are individualised, so its almost unfair that I comment negatively. My son, however, who was in the other single bed, slept like a log!
Positive section of review
Almost everything
Negative section of review
Room temperature too high and could not be regulated
Positive section of review
Nothing 😑
Negative section of review
When I made my reservation I specified that I would need a parking space. I then received an email asking me to call the morning of my arrival. In fact, the person at the front desk told me when I called that it was an automated message that should have been deleted and that the 20 or so spots were on a first come first served basis. I actually stayed two nights and had to park my car in a public parking lot 200 meters away.
Positive section of review
Nothing
Negative section of review
Right when I got there, it was obvious this hotel was nothing like the nice place it looked like online. The room was a mess with ripped wallpaper and it smelled musty and moldy. The carpet was stained and stinky, and the walls were dirty too. The bathroom was just as bad, with a broken toilet seat and a dirty shower that barely worked. The worst part was the awful smell coming from the toilet, like sewage, which made it hard to even think about taking more than one shower. Sleeping was impossible; the bed was dirty and so uncomfortable that I couldn't sleep at all. I asked to change the room several times, but the hotel staff did nothing about it. The few things in the room were in terrible shape too. The WiFi didn't work well either, which was just another frustration. Leaving the hotel felt like escaping a nightmare, especially walking through a yard that smelled like urine. It's shocking this place charges so much when it's in such bad shape and the service is awful. I'd tell everyone to stay away from this hotel. It really needs to be fixed up and the staff needs better training. I'll never go back and I think it should be taken off all booking sites. This hotel is a dump.