1
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2
When guests stay at the property they check out how quiet the room is, how friendly the staff are and more.
3
After their trip, guests tell us about their stay. We check for naughty words and verify the authenticity of all guest reviews before adding them to our site.
Positive section of review
The location was great for visiting Durham and surrounding areas. The staff we met were lovely and nothing too much trouble. Easy to do the self checkin by phone, I previously was a little concerned as I've read very negative reviews regarding this however we were given a mobile number to call on arrival and Beth guided us in so no problem with this. Room was basic as expected from understanding the pub is closed and looking for new owners and very cheap rate. Just needs a little tlc but everything was there for us.
Negative section of review
Bed needs renewing as a little lumpy although we slept well. There was a fire door in the corridor to the room that banged loudly however this was only from around 8.30am when staff were cleaning etc, so didn't really effect us. I can honestly say that if a little work was done and the pub open this place would be a perfect place to stay if you prefer a quieter location than the city centre.
Positive section of review
The cleanliness of the room plus their change the towels and refill the amenities every day. The location is the best! Near the tube station and a lot of coffee shop and cafe. The earl’s court tube station is the station that you can take tube directly from Heathrow airport very convenient.
Negative section of review
The hair dryer is not easy to used like sometime its just turn off and you have to wait for a moment until it available again. Maybe they should change it. And also because my room is on the ground floor close to the entrance and lift. I experienced the noises from the working lift and sometimes when people walking. Suggest for someone who’s sensitive in noise while sleeping avoid this room. Also, i think maybe the hotel should have an extra security for ground floor rooms like outside people shouldn’t walk directly to our room and the hotel should add the door peephole.
Positive section of review
It’s a beautiful looking building with a nice reception area and lovely staff, nothing was too much trouble for them. We were given a free upgrade to an Executive Family Room, which was very comfortable and clean too.
Negative section of review
It was quite rundown in areas which were out of public view.
Wootton Courtenay, United Kingdom
Positive section of review
Location is very good, I had a lovely view out towards Dunkery Beacon. The owners made a huge effort to make me comfortable. There is no restaurant or pub in the village but evening meals are provided on request.
Positive section of review
Location was fabulous. We booked a room with a view of Edinburgh castle - the view of the castle was better than expected. Easy walk to the castle and the Royal MIle. Loved it.
Negative section of review
nothing
Positive section of review
Location, ability to check in earlier than expected, large clean room and the friendliness of the staff
Negative section of review
Probably more than I usually pay as a solo traveller but it was worth it
Positive section of review
I never eat breakfast. Dinner was excellent. The Hotel could do with a lift for older guests like me.
Negative section of review
Lack of a lift for guests with luggage.
Positive section of review
The extra touches like the robe, slippers, coffee machine
Positive section of review
The location was fantastic for the price of the hotel.
Negative section of review
There was no hot water in the bathroom. It is a walk up which would have been good to know before arriving.
Brighton & Hove, United Kingdom
Positive section of review
The location was very nice and the bed was very comfy
Negative section of review
Our TV didnt seem to work but it wasnt a big deal for us anyways. A mini fridge of some sort would have been handy but this is more nit picking rather than any actual issue