1
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2
When guests stay at the property they check out how quiet the room is, how friendly the staff are and more.
3
After their trip, guests tell us about their stay. We check for naughty words and verify the authenticity of all guest reviews before adding them to our site.
Hemel Hempstead, United Kingdom
Positive section of review
Breakfast was good, and plentiful, one of our party was gluten intolerant and gluten free muesli was available and bread was supplied on request. The staff were very helpful and accommodating. Evening meal was very good the steak was cooked perfectly and melted in your mouth. The heating wouldn’t work but on approaching the reception the manager went above and beyond to remedy the problem. All in all the Shendish Manor was a great place to stay the staff are a credit to the company and what niggles we had were put right very quickly. Special mention must go to the manager who was on duty on the afternoon of 22nd April, who, while training two new colleagues, still managed to take time out to support us with our problems and remedy them.
Negative section of review
There was no view from the window, which we were advised about on check in, and we discovered it was actually a fire escape. We requested a disabled room, and the bed was far too small for a couple, especially one who has mobility problems as it was fitted between shelving which made it very difficult to access the shelf to put a cup on. There was also a shelf at the back which we kept banging our heads on. I came away with several bruises on my arms from turning over during the night and banging into the sides of the cupboards.
Positive section of review
Great location near train and metro stations. Its very clean and in the room is everything what's needed. Daily housekeeping is a big plus. It's quite - you can hear other guests, depends on a room you get, but you shouldn't hear noises from the street.
Negative section of review
The only disadvantage is rooms are small. Big enough for a short stay but I wouldn't call them very comfortable.
Positive section of review
We had a wonderful time staying at your establishment. The man who checked us in was the most helpful and friendly person that made our stay enjoyable. Many thanks and we will see you soon. Many thanks Lindsey and Ann-marie xx
Positive section of review
The owners, staff were very friendly and able to answer all questions. They were very helpful and the atmosphere in the hotel was very calming and peaceful . The room was clean and had everything needed
Positive section of review
Great location - short walk to the harbour & beaches. Kitchen was great & the lounge area was warm & comfy.
Negative section of review
Unfortunately we didn’t like the small double bed - we felt that we might fall out. I’m sure just not as wide as we’re used to.
Bury Saint Edmunds, United Kingdom
Positive section of review
We loved being so close to the Abbey Gardens We had an excellent room with a huge wet room The food was very good
Negative section of review
My special glass of high quality wine was very off The wine had evidently been opened far too Long ago and had turned very acidic I had to send it back
Positive section of review
Location was amazing bed was very comfortable swimming pool was lovely staff were very friendly
Negative section of review
Bath had crack in it and was filled with poly filler Toilet squeaked when you sat on it
Positive section of review
Excellent location and of historically interest.
Negative section of review
At my age, stairs to the rooms can be a challenge. Nothing can be done about this in an historic building.
Positive section of review
Clean and great breakfast.
Negative section of review
Slow check in and expensive to say location is a 20 minute walk from the city centre
St Margarets at Cliff, United Kingdom
Positive section of review
Nothing
Negative section of review
I didn't like anything in this room and in this place it's just a reason for booking.com to get bad reviews on their services. We waited for 3 hours after the check-in time and the owner of the was not picking our call and he didn't message us the number of the room and lock key box pin as well
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