1
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2
When guests stay at the property they check out how quiet the room is, how friendly the staff are and more.
3
After their trip, guests tell us about their stay. We check for naughty words and verify the authenticity of all guest reviews before adding them to our site.
Positive section of review
Everything! The lovely reception staff, Ayesha in particular was very welcoming and friendly. The room was lovely, comfortable and clean. Breakfast was super. We were lucky enough to be given a free upgrade and enjoyed a coffee and biscuits in the executive lounge.
Negative section of review
Nothing that could be changed but the location is rather odd, practically in an industrial estate. There's no pavement for pedestrians but probably when the hotel was built it was an assumption that everyone would use cars or taxis - but now in greener times, more people use public transport and need to walk from the bus.
Positive section of review
Excellent establishment. Spotless throughout. Hosts were very nice and approachable. Breakfast was great. Great location. Would recommend. I will book again.
Negative section of review
Everything was good.
Positive section of review
Friendly staff who tried hard but were overwhelmed by hot weekend day trippers which limited service available for guests. Excellent continental breakfast.
Negative section of review
Damaged window frames in bedroom Two flights of stairs and no one able to assist. Hotel run and managed from a busy bar - no separate resident guest facilities; thus long queue at bar to check in.
Positive section of review
We didn't have breakfast. It was not included in the price so we decided to eat elsewhere. The staff were friendly and helpful
Negative section of review
When we came to pay our bill for the previous evening meal we were presented with someone else's bill, which too a while to sort out
Positive section of review
Very good location close to Heathrow. Parking available under hotel.
Negative section of review
Not luxurious, but fair priced and convenient. Good no-frills place to stay in a good location.
Positive section of review
Location was outstanding , beautiful decor , well thought out !
Negative section of review
Was all good , no negatives !
Positive section of review
Good restaurant. Good service. Friendly staff
Negative section of review
nothing much
Positive section of review
Size of room, decor and facilities.
Positive section of review
Location was perfect for us.
Negative section of review
Everything we needed
Positive section of review
Location, safe parking
Negative section of review
Being charged to park.