1
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2
When guests stay at the property they check out how quiet the room is, how friendly the staff are and more.
3
After their trip, guests tell us about their stay. We check for naughty words and verify the authenticity of all guest reviews before adding them to our site.
Positive section of review
2nd time to this Hotel always spotless. Love the little extras like ground coffee and cafatiere. Love the honesty bar although didnt use it. Love how on the landing there is extra tea coffee toilet rolls etc just incase u need or want more. Hosts are great even though ive not met them feel like I know them. 1 text about being cold and the heating was switched s8 on.
Negative section of review
Nothing everything perfect
Positive section of review
Host was very helpful & welcoming. Wonderful continental breakfast, immaculately clean, peaceful, lovely comfy bed, have already given details to a fellow traveller.
Negative section of review
My husband who loves to watch tv, would have preferred the tv to be in the sitting area, I on the other hand could quite easy live without, men!
Positive section of review
Wonderful view of the Tower of London! Entire staff was friendly and very helpful. They seemed to actually enjoy their job!
Negative section of review
Unable to control lighting in bathroom so it didn't affect the sleeping area
Positive section of review
Good central location, exceptionally clean, lovely hosts and fabulous breakfasts
Negative section of review
N/A
Positive section of review
Gorgeous place really amazing view and property
Negative section of review
One of the door to the living room as a bit stiff.
Positive section of review
Breakfast, bar & restaurant very good.
Negative section of review
Room was functional & clean but lacked any character & no view at all.
Positive section of review
Great location and very comfortable beds.
Negative section of review
The dinner and bar menu is awful.
Positive section of review
Beautiful location
Negative section of review
It wasn’t clean which was disappointing. Food on cutlery, sticky work tops, dirty microwave plate, dirty oven. One of the lounge blinds was broken and couldn’t be closed. Lots of dust in the bathroom on the tiles over the bath and on the shelf over the sink. The beds were clean but the property needed a deep clean. We complained but only received a refund of 7%, £25.
Positive section of review
Beautiful location
Negative section of review
My room was on the top floor - the ceilings were low and it was difficult to access the bathroom due to the lay out of the door/shower/sink
Positive section of review
Location
Negative section of review
Reason for my stay was a funeral no way the hotels problem will definitely return in better circumstances