1
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2
When guests stay at the property they check out how quiet the room is, how friendly the staff are and more.
3
After their trip, guests tell us about their stay. We check for naughty words and verify the authenticity of all guest reviews before adding them to our site.
Positive section of review
Staff and service went above and beyond expectations from arrival to checkout. Proper 5* service, no queue at checkin, drinks offered at checkin, and room was ready and allocated immediately. Room was lovely and very spacious, huge bathroom with separate bath and shower, great. Lovely fluffy towels, robes and slippers. Room service and turn down was great. Liked having breakfast cooked to order rather than buffet style and breakfast finishing at 11am and checkout time of 12pm is great, meant we could make full use of the facilities. Loved the infinity pool, ladies changing room sauna, and changing room facilities, a great bonus to our stay. The location was excellent, loved the proximity to the riverboat pier and the gardens and grounds were beautiful. Overall we loved the calmness and tranquility of this hotel and would definitely stay again.
Negative section of review
Air conditioning could be improved, the room was cool but we do like a very cold room and it wasn’t possible to adjust lower. A positional reading light would help. Complimentary drinking water in room on arrival would be better than waiting until after turndown service. An explanation of how the breakfast credit works at checkin would have been more helpful, It was very confusing at breakfast and it wasn’t clear from menu if toast came with certain items, which it did, and you could have as much as you liked! Although lovely and impeccably clean some areas of the wet spa facilities could do with an update.
Positive section of review
Comfortable, clean accommodation with lots of amenities. The host, Tanya was very communicative and easy to contact. The location was great, lovely views, a few minutes walk from the beach, nice park for the kids. Easy stroll into the town centre. Handy information about what to do in Thurso and it's environs.
Positive section of review
Everything was perfect ,the breakfast were excellent,the rooms clean ,bright and fresh .Spotless clean everywhere .i will be staying here again!!
Positive section of review
Great location and very clean tidy apartment. Highly recommend and would definitely return on our next trip to Belfast
Negative section of review
Nothing
Positive section of review
Friendly staff, spacious room, great breakfast
Negative section of review
Nothing
Positive section of review
Only location was incredible!
Negative section of review
No phonic isolation - it is like we sleep on the street - oxford street being noisy and building work during days just next door. Curtains are almost transparent - so you wake with sunrise Quite dirty especially common parts of building Furnitures sub-par and sometimes broken. Not like the pictures you see on website. If you can avoid, try something else. Not worth it.
Positive section of review
Excellent breakfast
Negative section of review
Expensive for dog package stay!
Positive section of review
Very friendly staff
Negative section of review
A bit noisy sometimes at the corridor but still coping alright
Brighton & Hove, United Kingdom
Positive section of review
Not much
Negative section of review
We had flood lights shining into the room. For the cost the room was basic and tired. Poor customer service on check out and gave up waiting for reception staff.
Positive section of review
Location
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