1
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2
When guests stay at the property they check out how quiet the room is, how friendly the staff are and more.
3
After their trip, guests tell us about their stay. We check for naughty words and verify the authenticity of all guest reviews before adding them to our site.
Positive section of review
We only liked going to Broadstairs via cab as the Birchington Vale Holiday Park where we stayed at camping pod felt like we were staying on a building site and looked more like a council estate resort park!! So our places of interest into town and the beaches in Broadstairs, Ramsgate, and Westgate were more welcoming and interesting to visit and see than the resort we were sadly staying at!!
Negative section of review
> The camping pod on our arrival had spider webs outside and inside the pod. > Despite the time spent on jet washing the pods and cleaning them throughly before guests checked into their camping pods, ours weren't very clean. During the start, middle and end of our hols we got alot of ANTS coming into the pod through the gaps in the wall and from the door frame. When asked for bug spray, we were told by Maintenance report to Reception which we did but never got it! > When complained to reception about our issues, we were told by Jackie that due to staff shortages, I will do my best to dust our pod. When she came, she cleaned it a little & then gave us the feather duster & wipes to do this ourselves, which we felt shocked & appaled by this attitude. As she was about to leave, she coincidentally found my phone outside the doorstep, which clearly was picked up by her & put their so she could be praised for noticing my phone!! > The sharing female and male toilets 5 mins from our pod was unacceptable due to the lack of cleaning with spider webs and insects on the ceiling near the lights, in the shower units, floor and sink area. > We felt the shower temperature was again unacceptable due to the water being very hot and almost scalding our body when washing the shower gel off. > The lighting area around the toilets was very poor and at times was dark and felt a bit scary, so I had to be accompanied by my partner to feel safe. The path was very stony and bumpy, so you felt yourself having to walk carefully, especially if wearing high heels. > When asked about the swimming pool during mid week of our stay, we weren't properly told about the passes on our check-in arrival. So when this member of staff at the swimming pool told us of this, we just felt let down by his level of customer care and didn't bother using this facility. > Finally, the resort bar and entertainment at times were quiet.
Positive section of review
We always stay at the Coach & Horses when we fly into England. It is an easy drive from Heathrow Airport and ideal for continuing our travels within England. The breakfast is always very nice and the room excellent. This is why we have been staying here for many years now.
Wootton Courtenay, United Kingdom
Positive section of review
Location is very good, I had a lovely view out towards Dunkery Beacon. The owners made a huge effort to make me comfortable. There is no restaurant or pub in the village but evening meals are provided on request.
Positive section of review
Location and grounds, staff are some of the friendliest and most helpful I have encountered. A real credit to the hotel.
Negative section of review
With any building of this age there will be some quirks, it can smell a little musty, gaps around windows, cold in winter hot in summer etc. these things are to be expected.
Positive section of review
Fabulous place with large comfortable rooms, good food and plenty of parking. The staff and very friendly and welcoming
Negative section of review
N/a
Positive section of review
A charming hotel, situated in a quiet street. It was clean and comfortable and the staff very polite and helpful.
Negative section of review
There was nothing to dislike.
Positive section of review
Clean and comfortable, great play area for kids, easy access to shops and Paulton’s Park.
Positive section of review
The location was fantastic for the price of the hotel.
Negative section of review
There was no hot water in the bathroom. It is a walk up which would have been good to know before arriving.
Positive section of review
Clean, good location and quiet.
Negative section of review
All ok.
Positive section of review
Modern Clean Friendly staff
Negative section of review
Slow lift
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