1
The only way to leave a review is to first make a booking. That's how we know our reviews come from real guests who have stayed at the property.
2
When guests stay at the property they check out how quiet the room is, how friendly the staff are and more.
3
After their trip, guests tell us about their stay. We check for naughty words and verify the authenticity of all guest reviews before adding them to our site.
Positive section of review
From the moment I entered the hotel, the concierge staff were amazing. They escorted me up to reception who were excellent. Anna and Shruti immediately made me feel welcome, realising I work locally and visit each week, they immediately asked why I hadn't visited before and then made sure it was an amazing stay and upgraded me to a suite! This hotel also has that WOW factor. I'm going back next week!
Negative section of review
On my very last night I had some plumbing issues in my room with knocking pipes which meant I had no sleep. The hotel manager Javier was kind enough to arrange a late check out and I was allowed to stay in my room until I left for my train home. A great example of professional handling of an unfortunate and random problem with the room, fantastic customer service!
Positive section of review
It was a very comfortable apartment with a superb outlook and within easy walking distance of shops and restaurants.
Negative section of review
No concerns
Positive section of review
Great location. Close to a 24 hr carpark. Very clean and tidy and everything you needed for a short stay.
Negative section of review
Steps. But that seems to be because of the nature of old Hastings.
Positive section of review
Clean and comfy room, Keiko was very helpful and kind. Quiet location not far from the centre.
Bradford on Avon, United Kingdom
Positive section of review
Situation of hotel and its closeness to Bradford but remained peaceful. Friendliness of staff.
Negative section of review
Being on the ground floor with people walking by our window .
Positive section of review
Everything as described, great spot, great view. Friendly staff.
Positive section of review
good location, large carpark, good room and good food
Negative section of review
nothing
Positive section of review
Everything!!! It was just absolutely perfect :)
Positive section of review
Very comfortable cottage in a great location.
Positive section of review
Spacious room with comfortable beds.
Negative section of review
Being over the kitchen fans and having to cross a busy road to the car park.