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When guests stay at the property they check out how quiet the room is, how friendly the staff are and more.
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After their trip, guests tell us about their stay. We check for naughty words and verify the authenticity of all guest reviews before adding them to our site.
Positive section of review
We liked the space it offered for 6 adults and 2 children. The property was clean, and the kitchen well equipped . We also liked the proximity to Alton Towers entrance, which we timed. It was 5 minutes. This meant we could return to the property for our lunch . Everyone enjoyed their stay 😊
Positive section of review
Lovely comfy bed, very clean, and impressively spacious bathroom. Pleasant staff. Nice and relaxing bar area. Hotel itself is very easy to find, with it's canalside location.
Negative section of review
Wasn't expecting to be woken up both mornings just after 5.30am by loud low flying aeroplanes (even with the window closed). Had hoped soundproofing would've been better for somewhere located on a flight path. Also had no mobile phone signal in my room, and the friendly staff were unfortunately unable to help me get onto the encrypted WiFi with the password provided. Could only access Internet and phone line by sitting on the seat outside the front entrance (which was actually quite pleasant, apart from the background traffic noise).
Positive section of review
The hotel is in a good location from buses and the centre. It's easy to get to central London such as Trafalgar Sqaure etc. The bed was okay to sleep on.
Negative section of review
The room was quite claustraphobically small. It's surprising how small the room was. They've tried to maximise space. The room was advertised as a "Deluxe Single Room". I would hardly call it "Deluxe". Whilst it says it is 75 sq ft, you can't really grasp how small that is. The bathroom was okay but very small and cramped. In addition, the sink is above the toilet which makes it awkward to use. Also the curtain is a huge issue. Due to the sloping roof, the curtain doesn't cover the window completely and let in too much light in the morning. Also be warned, the hotel does not have a lift/elevator. I was on the 4th floor and had to carry my suitcase to the top floor. Luckily I had packed light and only had a small travel suitcase. The room is suitable for maybe 1 or 2 nights, but I would not recommend any more nights than that for the price charged. Finally, the WiFi didn't seem to have good coverage on the 4th floor so I ended using my mobile data instead.
Positive section of review
Beautiful view of Oulton Broad. Loads of free parking. Mostly friendly staff. Good hot breakfast Comfortable bed and hospitality tray topped up daily.
Negative section of review
Breakfast not as good as it used to be. No fresh croissants, just prepacked ones. Had to ask for fruit to be topped up on day 1. Hit and miss on breakfast service depending on staff. Wallpaper peeling off. Just felt a little 'tired'. Having said that it was good value for money.
Positive section of review
Room was spotlessly clean and very comfortable. Afternoon tea and breakfast were very tasty. Staff were friendly and informative.
Negative section of review
Bathrobes could do with renewing. Sash on bathroom window in Sir Christopher Wren room is broken.
Positive section of review
Good location, good size rooms, very good customer service by reception staff
Negative section of review
N/a
Positive section of review
Great Location close to Russell Square tube. Very quiet area
Negative section of review
A very small room double bed against the wall on one side.
Positive section of review
Great location and entertainment was brilliant food nice
Negative section of review
Nothing
Positive section of review
Central location, great breakfasts. Good value.
Negative section of review
Noticed that they will be charging to park you're car. £10 per day. Started on 1st April. This was an extra bonus for myself as I do use this car park as stay out of Aberdeen & the freezer parking wasan added bonus when booking there.
Positive section of review
Very good a good selection of food
Negative section of review
It would have been nice to know that there Are 50steps up tobedroom 9 for 2 oldis astep to Much