1
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2
When guests stay at the property they check out how quiet the room is, how friendly the staff are and more.
3
After their trip, guests tell us about their stay. We check for naughty words and verify the authenticity of all guest reviews before adding them to our site.
Positive section of review
Fantastic location, beautiful setting and staff are helpful. A huge call out to Joe in the restaurant on being attentive to me and my wife as soon as we walked through the door till the moment we left. Very professional and friendly. I manage two restaurants and three bars at Matfen hall hotel which has just been awarded its 5* and Joe’s service he offered to us was 5* service. Really made our stay. Thank you
Negative section of review
The food was pretty basic and the food presentation was poor. My steak was very well done when I ordered it Medium.
Positive section of review
Gorgeous breakfast, fresh pastries and fruit and lovely cooked breakfast too, served in the conservatory with lovely views.
Positive section of review
I was staying there because my son was in hospital. A good location for the hospital and also and excellent bus service.
Positive section of review
Beautiful hotel that is easily accessible to London Heathrow terminals. Comfy beds. Excellent breakfast!
Positive section of review
The room was clean and the bed was very comfortable . Breakfast was lovely and great value for money
Negative section of review
The Carvery on the night was poor. The meat and Yorkshire puddings were nice but the vegetables were rock hard and appeared to have been sitting under the warming lights for a long time
Positive section of review
Fantastic accommodation, very clean and warm staff
Positive section of review
Amazing food both at breakfast and dinner.
Negative section of review
Little bit tired in decoration
Positive section of review
Left too early for breakfast
Negative section of review
Restaurant very expensive. Bar not very clean. Had to ask 3 times for a menu.
Positive section of review
Very friendly and helpful