1
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2
When guests stay at the property they check out how quiet the room is, how friendly the staff are and more.
3
After their trip, guests tell us about their stay. We check for naughty words and verify the authenticity of all guest reviews before adding them to our site.
Positive section of review
Great location, easy parking and excellent staff. Restaurant had limited menu but had the best chicken caesar salad I have ever tasted. Room booked had a double bed but we actually wanted twin beds. The manager changed it to a family room with no fuss. Great customer service.
Negative section of review
Self-service check in was easy to miss in the entrance foyer. Room 14 had a very uninspiring view of the kitchen yard. An air conditioning unit on the outside wall made it feel we were on a cross-channel ferry. All minor niggles, nothing that spoiled our stay.
Positive section of review
Proximity to the centre of Harrogate. The fact that the window opened...a priority for me. I like fresh air in bedroom!
Negative section of review
After much thought I can only think that the duvet was leaden! Also bathroom lighting was poor and no make up mirror.
Positive section of review
Breakfast was lovely. Good selection. Staff were very friendly and helpful.
Negative section of review
The room was booked for 2 guests however there was only 1 bottle of showergel, shampoo and bar of soap. There was also only 1 bottle of water in the fridge, 1 pack of biscuits and not enough milk. for 2 guests I would expect 2 of everything, I wouldn't expect to share a bottle of water and have to skimp on the shower gel so that it lasted for the 2 of us.
Positive section of review
Loved the location and how well the staff keeps it gleaming with life
Negative section of review
The sofa cushions wasn't exactly covered
Stansted Mountfitchet, United Kingdom
Positive section of review
Lovely hotel great staff Rooms very comfortable
Negative section of review
Drinks bit pricey
Positive section of review
Private parking, which was great!
Negative section of review
The apartment had a strange smell.
Positive section of review
Convenient for Hayling Island
Negative section of review
Two receptionists were great and gave friendly service. The way you talk to people is really important and I felt another didn't get that
Positive section of review
The location is great
Negative section of review
The staff are good and the hotel is in a great location
Positive section of review
Lovely big room.
Negative section of review
Was ground floor which I asked for but as the windows are sash windows I could not sleep with them open for security reasons. Nice room and as I expected.
Positive section of review
Nothing
Negative section of review
Everything