1
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2
When guests stay at the property they check out how quiet the room is, how friendly the staff are and more.
3
After their trip, guests tell us about their stay. We check for naughty words and verify the authenticity of all guest reviews before adding them to our site.
Positive section of review
Excellent location and great flats. They had all the amenities you would need and were great spaces! Booked 3 flats for a group of 15 for a night in Leeds and it was perfect, just what we needed. Also great helpline, one of the codes we were given to the flats didn’t work. Rang the 24/7 helpline for the flat and they answered straight away and were very helpful.
Negative section of review
Some things were broken on arrival (broken blinds and chairs) but did not affect our stay.
Positive section of review
Everything. Everything was just fantastic. The apartment was so spacious and so so clean. Little extras such as homemade biscuits and milk were left in the room as well as washing up liquid etc. The staff were lovely, cannot fault our stay at all. Very good location
Negative section of review
Nothing!
Positive section of review
Friendly reception and probably the cleanest rooms in the north east. Great breakfast too.
Positive section of review
Really nice on the inside. Rooms were really nice and the games room area is a nice touch
Negative section of review
The Neighbours played very loud music continually from 7pm to 7am and were out in the streets The outside of the property is not very appealing The chair under the window is missing a leg and has been replaced by a block of wood. This chair is unsafe to sit on Kitchen is for the most part well stocked but there are no Oven Trays The shower is difficult to use due to the size of the space and slope of the roof but still manageable
Positive section of review
Professional friendly staff. Room with mountain view. Excellent evening meal.
Negative section of review
More choice at the breakfast menu. No Crossiants, honey, no soya or oat milk etc
Positive section of review
no tea or coffee in the room you can buy it at the reception no cash
Negative section of review
tea and coffee should be in the room
Royal Tunbridge Wells, United Kingdom
Positive section of review
The staff at the hotel are all very attentive
Negative section of review
Very clean
Positive section of review
Stuff on the reception was polite.
Negative section of review
The door card readers were broken so you couldn’t freely go out from your room without help. There were 10 people in one tiny room and the beds were not reserved for any guests. So basically, you supposed to choose the one which was free. But obviously, there were no free beds on the 1st or 2nd storey so I used the one on the 3rd one. It is very close to the ceiling so I hit my head 3 times (and I’m not tall). The bed sheets looked very old and I’m not sure that they were changed before my arrival. It was very hot in the room and the mattress was not comfortable at all. The shower was okay, but the toiled had a broken lock. Also, it was impossible to sleep as everyone was talking and laughing very loudly. So I stayed there only for a few hours and just left this place as it was impossible to sleep at all. I would say that it was one of the worst hostels I’ve ever been to.
Positive section of review
Central location , spacious
Positive section of review
Coffee machine in the room
Negative section of review
Decor colour in the room
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