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2
When guests stay at the property they check out how quiet the room is, how friendly the staff are and more.
3
After their trip, guests tell us about their stay. We check for naughty words and verify the authenticity of all guest reviews before adding them to our site.
Positive section of review
The breakfast was scrumptious. Very well made and I loved the fact it was al la carte so better prepared than a buffet setting. The rooms were clean and the cocktail at the bar was lovely. I really did have a fun time at the hotel with my mum. Shout out to the concierge. They were absolutely helpful especially as I had quite a number of luggage. They also stored our luggage after we had checked out but before we had to go to the train station so it allowed us time to explore the city some more.
Negative section of review
nothing.... pricing maybe
Positive section of review
It was a very modern, comfortable, homely and clean apartment. The kitchen was well equipped and it was a lovely touch to leave a few extras in place for us! Also it was well situated for us to access town but on a quiet street.
Negative section of review
The stairs were a bit of a climb (60 in all) and the staircase could do with updating - may not be our hosts responsibility!
Positive section of review
The convenient location to the airport was the big selling point! Rooms were clean and efficient
Negative section of review
There was a loud alarm that went off multiple times during my stay including around 2-3am, which woke me up and made the power (or at least my TV) shutter on and off. It was extremely jarring.
Positive section of review
The outdoor swimming pool was lovely - slightly tired around the edges, but really nice
Negative section of review
We booked a suite for the night. Firstly the TV didn’t work - no biggie, but slight hassle having to call down and ask someone to come and fix it, which they did. The door bell on the room didn’t work, so we only heard it on the second attempt. We found a half bag of eaten sweets in one of the cupboards - again no biggie, but slight red flag. I had travelled from London and didn’t get into the room until late - they were serving cold sandwiches on room service only after 9PM, again no massive biggie, but again another red flag. Room service arrives, serving a basic sandwich which was fine, but with a USED pot of mayonnaise that someone else had demolished. When I complain to room service they send someone back up to collect the used mayo jar at which point they ask if I want a new one…? Very odd and very disgusted that they had sent me someone else’s used mayo. Anyway, next morning I go down to check out and mention #mayogate to the front desk. The receptionist (I think the head one) had said that she had already investigated my complaint and apparently the mayo was in fact taken from a brand new box, so it was a supplier issue…. Hmmm. At this point I felt like they were insinuating that I had planted the used mayo which is absolutely ridiculous. The receptionist, who clearly hates customers by the way basically shut me down and barely apologised. No reduction on the £7 room service fee even although I’d spent over £600 in one night. Crazy customer service which left me really feeling disappointed with the whole experience. I mean surely to god, if I had managed to eat in the restaurant and the same thing happened I would have been offered a free meal or something??! Crazy. Anyway, moral of the story is - don’t think for a minute just because it’s a five star hotel and you’ve spend a fortune that if you complain about various things they will actually care.
Positive section of review
The personnel was really kind and attentive. The room was spacious and clean.
Negative section of review
The toilets were not really clean.
Positive section of review
Breakfast and location very good.
Negative section of review
Would have preferred a room with a view over the River Tay.
Positive section of review
Plenty of choice well presented
Negative section of review
The tables could have been cleaned a bit better and wiped dry not left wet. I think we should have been told about car park charges before we booked.
Positive section of review
Very nice staff. Great area.
Positive section of review
Everything
Negative section of review
Nothing to complain
Positive section of review
Nothing
Negative section of review
Everything
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