1
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2
When guests stay at the property they check out how quiet the room is, how friendly the staff are and more.
3
After their trip, guests tell us about their stay. We check for naughty words and verify the authenticity of all guest reviews before adding them to our site.
Positive section of review
The staff were really friendly and helpful, we had a couple of issues which were sorted promptly. The maintenance man Stephen made my nieces day when he responded to her note she left about an issue with the TV. Good selection at breakfast. The location is fantastic.
Negative section of review
The mattress was very springy and could do with updating and the bathroom could do with a bit of an update. They no longer do left luggage which meant I had to find somewhere to store luggage after check out as our train wasn't until late afternoon
Positive section of review
Close to the city centre, lots of parking opportunities, nearby cafes, restaurants, coffee machine available for free, comfy beds and spacious enough. Great support - quick response times and very polite.
Sutton Scotney, United Kingdom
Positive section of review
All the staff were very friendly and approachable. The bed was extremely comfortable! The pool facilities (sauna and steam room) were top notch. Would definitely recommend.
Negative section of review
Would've been great to have a jacuzzi, but it wasn't stated so wasn't expected, but definitely room for one. We also went out for the day and the cleaners left our room unlocked on the latch which we came back to after being out for 6 hours, but the reception was very apologetic.
Positive section of review
The staff are really helpful & friendly. The restaurant/pub area is comfortable and decorated beautifully. The meals were delicious.
Negative section of review
It feels like we overpaid. The room smelled stale and the hotel area clearly hasn't enjoyed as much investment as the foyer and restaurant at the front of the building. For the price we paid, we expected (hoped for?) a mini fridge in the room.
Positive section of review
Loved everything about our stay, will definitely go back !
Negative section of review
Na
Positive section of review
Very clean, close to city centre, good price
Positive section of review
Good location, short walk to whitby arbor
Negative section of review
Bathroom was cold , also the heating controls weren't easy to use.
Positive section of review
Excellent position
Negative section of review
All the stairs
Positive section of review
Everything