1
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2
When guests stay at the property they check out how quiet the room is, how friendly the staff are and more.
3
After their trip, guests tell us about their stay. We check for naughty words and verify the authenticity of all guest reviews before adding them to our site.
Positive section of review
My room was clean and relatively quiet. The en-suite bathroom was basic, but convenient. I stayed for 5 days and could do all the online stuff that I wanted, as the WiFi connection was really good. At the end of the day, I found the stay quite economical when compared with neighbouring hotels.
Negative section of review
There was a power outage for half a day due to some maintenance work, but otherwise it was OK. Room service didn't come daily and the management needs to ensure that this is looked into. Other rooms which were vacated earlier and cleaning not done, were seen with the doors open for long periods of time. With some dedicated input, this property can be transformed into one of the best hotels in the region, I think.
Positive section of review
Very riendly accommodating venue for the 3 nights we were there. Excellent food. Very spacious and comfortable rooms and beds. Excellent shower. A bit out the way but that wasn't an issue at all but some would find that a problem.
Negative section of review
Nothing
Positive section of review
The house was near amenities and a 5 minute walk from the taxi rank to get a lift to the ao arena
Negative section of review
This is listed as an apartment. It is not. Its a 2 up 2 down town house. When we arrived it heavily stank of weed and it didn't disappear for the entire time we were there. We notified the owner and all we got was that he would have a word with the cleaner. The bed had cigarette burns in was hidden rather than sorted. We were hit with a list of instructions for the end of our stay and threats of charges yet the cleaner hadn't even emptied the bathroom bin of someone else's dirty sanitary products. Wouldn't stay here again
Positive section of review
Staff great, love the hotel space and the bar
Negative section of review
Nothing
Brighton & Hove, United Kingdom
Positive section of review
Brunswick Square is an excellent location.
Negative section of review
on the day the hotel make you pay a £2.97 'waiver' fee, or £100 deposit. the room facilities were not as listed. a 'deluxe family room' only had a small shower. *as a solo traveller I booked this room specifically because it listed having a bath. I could have booked a cheaper room, or elsewhere, if I'd known that this room does not have the listed advertised facilities. the kitchen sink water wasn't connected, no drain pipe, they just put a towel under the down pipe. very very basic room, beds crammed in. no surface space or storage. The staff lied to me 'confirming' the room had a bath, when it only had a shower [I messaged the property prior to arrival asking specifically for them to confirm the room facilities - as listed on booking.com] no dining table. no seating area. no hairdryer. no carpet. entrance was via the main hall/not private. [I was in '004' 'deluxe family room'] it seemed totally different to the listing. the room in the photograph on the booking is different. I messaged the staff. there is no reception desk, they make you use whatsapp to communicate. The man initially said he was trying to find me a different room, promised to sort the situation out, then repeatedly asked for 'evidence' - I sent pictures clearly showing the problem. no solution or explanation was offered. I had to chase for updates. eventually he just ignored my messages. I emailed the hotel when I got home, over a week ago, and have yet to receive any reply or even acknowledgement that this was poor communication and terrible customer service.
Positive section of review
Location to arena Cleanliness Parking Size
Negative section of review
Potentially should have mentioned for beds to be single but wasn't a problem
Positive section of review
Great location and beautiful hotel
Positive section of review
Excellent location fabulous staff
Positive section of review
Location is great.
Positive section of review
Very good
Negative section of review
Nothing
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