1
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2
When guests stay at the property they check out how quiet the room is, how friendly the staff are and more.
3
After their trip, guests tell us about their stay. We check for naughty words and verify the authenticity of all guest reviews before adding them to our site.
Kirkbymoorside, United Kingdom
Positive section of review
Hosts were great. So welcoming, very helpful, committed to the job. Breakfast was superb with good choice and quantity. Separate booked evening meal was delicious, easy going, good value. Lovely quiet setting with amusing wildlife!
Negative section of review
Needs a new bed. Appreciate a lot is personal preference, but that was not for me.
Positive section of review
Staff were exceptionally friendly and helpful, even leading us a personal phone charger for the night. The spa facilities were excellent and made for a very enjoyable and relaxing stay. Didn't feel rushed to leave the hotel.
Negative section of review
If I'm being picky, the carpet in the hallway on the ground floor had a lot of wear and stains, time for a refresh. The rest of the facilities were very good.
Positive section of review
Bed was comfortable and lovely breakfast and all the staff were lovely and helpful, loved the spa
Negative section of review
Duvet cover torn , One male staff member at reception with a pink shirt on possible management was rude when I went to check out , he looked at me didn’t say morning or thank you and said in an abrupt manner wait until I check to see you haven’t anything to pay on your bill. I work in customer service and he needs more training. All the other staff in the hotel were really nice . I was made to feel we have your money now and we are not interested in you anymore. I don’t think I will be back to stay .
Positive section of review
It is very clean and very well maintained. Great breakfast and easy check-in and check-out.
Negative section of review
Not their fault, but being bin day, it was a very messy street, right around the entrance
Newcastle upon Tyne, United Kingdom
Positive section of review
I stay here often and I love the hotel as a whole nice staff and good value money
Negative section of review
Nothing
Positive section of review
Most things Breakfast was poor and cold and service at the bar was very slow
Negative section of review
Breakfast bar service Not enough staff
Positive section of review
Everything great. Reception staff outstanding
Positive section of review
Cost and location we're ideal.
Negative section of review
Key card stopped working quite a lot and had to keep getting it reprogrammed at reception.
Positive section of review
The location and old world charm
Negative section of review
Well appointed
Positive section of review
Was good for an overnight stay
Negative section of review
Check in took far longer than it needed to After a late flight, Took 20 mins plus to check in as the person at reception thought I had been allocated the wrong room. Breakfast could be better organised