1
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2
When guests stay at the property they check out how quiet the room is, how friendly the staff are and more.
3
After their trip, guests tell us about their stay. We check for naughty words and verify the authenticity of all guest reviews before adding them to our site.
Positive section of review
Our room was lovely. Food was exceptional and all the staff we came into contact with were all delightful. Friendly, helpful and efficient.
Negative section of review
Nothing
Positive section of review
Great Central location, comfortable bed and quality bedding, good size room, great to have a bath rather than just shower.
Negative section of review
Felt the drinks options were not a good as hotels of same level I have stayed at, eg less choice and only hot choc for one when you have to Guests? And fridge does not appear to be working is that as card is not in if so feel it should be on separate power supply? To add context, I use dairy alternative and no where to keep it.
Positive section of review
Clean,comfortable very friendly staff nothing was too much bother.
Negative section of review
No lift to the different floors husband has vertigo so stairs very difficult to walk up and down
Newcastle upon Tyne, United Kingdom
Positive section of review
Staff are friendly, rooms are clean, location brilliant.
Negative section of review
Absolutely nothing
Positive section of review
Lovely flat. Good location. Spacious and comfortable.
Positive section of review
Staff were very helpful. Good breakfast.
Negative section of review
The rooms are outdated, and there in no heating in the bathroom, so in the morning it is freezing when you go to the bathrooms. It can get bit stuffy in the room with the heating, adding air-conditioning will be good.
Positive section of review
Room size good. Very comfortable.
Negative section of review
Nothing
Positive section of review
The location, its close to hydro
Negative section of review
The bed was so hard u need some sort of mattress toppers and the heating got turned off at mains at night so when I can back at night the room was cold. There was a drip from the tap all nite. A screw hanging out back of door which I cut myself on and the lighting was so bad best light in bathroom plus brick wall wasn't much to look at for nearly a £100 not good ;(
Positive section of review
Location
Negative section of review
Flood in bathroom
Positive section of review
Location
Negative section of review
Very dirty.