1
The only way to leave a review is to first make a booking. That's how we know our reviews come from real guests who have stayed at the property.
2
When guests stay at the property they check out how quiet the room is, how friendly the staff are and more.
3
After their trip, guests tell us about their stay. We check for naughty words and verify the authenticity of all guest reviews before adding them to our site.
Positive section of review
Best customer service in the U.K. Everyone was pleasant and helpful but special thanks to Randa and Christina! The room was perfect, bed was very comfortable and the bed linens were great quality. The food at the restaurant was really wonderful and excellent service as well. The pool and spa are magical. Easy walk to Hatton Cross station. (We are OAP’s) Can’t say enough about this hotel and wish we could have stayed longer.
Negative section of review
That we are not there now. Our current place on London is not good.
Positive section of review
The Aerotel is super from the point of view that it's inside Heathrow airport. However there is no restaurant in the hotel, and you are reliant on food outlets in the terminal. The room was very small, and did not have a chair. There was no window and therefore no natural light or ventilation. The bathroom was small, but adequate for my needs.
Negative section of review
Larger room with chair would be really good. Also food on site would be a lovely touch. I felt that the price was high for the ,
Positive section of review
Good lay out with 2 toilets, great for 4 people. Clean, quiet, comfortable and homely. Jill is a good host. Gave us clear instructions how to get there.
Gatehouse of Fleet, United Kingdom
Positive section of review
very efficient and friendly staff. Room clean and quiet. Well equipped.
Negative section of review
Check out a it weird. No receipt.
Positive section of review
The view of the bridge, concierge team
Negative section of review
They have held onto our deposit and it’s been 4 weeks and they won’t release it, I’ve messaged over 10 times and tried to call the same amount of time. They also locked us out of our room the night before we left. They NEVER answer the phone. Shower was dirty, and even after requesting them to come up and clean it, the cleaner stated it needed painting and she couldn’t do anything about it. You could see and feel the soap scum on the bottom and side of the bath/shower. Not the cleanest.
Positive section of review
Great breakfast - very helpful host
Derry Londonderry, United Kingdom
Positive section of review
Amazing location and friendly host.
Positive section of review
Beautiful waterside location.
Positive section of review
Lovely hotel, great location