1
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2
When guests stay at the property they check out how quiet the room is, how friendly the staff are and more.
3
After their trip, guests tell us about their stay. We check for naughty words and verify the authenticity of all guest reviews before adding them to our site.
Positive section of review
Beautiful property, gorgeous furniture and very well set up with lovely thoughtful extras - cafetière & coffee with delicious home made cookies! Immaculately clean, luxurious towels/bedding and beds very comfortable. Would thoroughly recommend as a great place to stay with very welcoming hosts
Negative section of review
Only one minor point - mini fridge is quite noisy and very small if guests were staying for more than 1 day?
Positive section of review
the whole attitude of the hotel was excellent breakfast good, plenty of space and choice reception seemed a little strange to start with as they appeared to be dealing with lots of customers at once, but did not feel like i was a number , very attentive
Negative section of review
staff in breakfast could have ironed their t-shirts - looked scruffy
Positive section of review
Lovely setting, grounds and listed building. Spa was lovely and warm, almost too hot!
Negative section of review
There are some areas that are run down, but nothing more than to be expected for an older property. Avoid the economy doubles, the bed was barely more than a single :(
Positive section of review
Beautifully clean, staff were incredibly friendly and helpful
Negative section of review
Nothing
Positive section of review
The room was large and spacious. The beds were comfortable.
Negative section of review
The bathroom was in rough condition and the carpet seemed a little old and dirty.
Positive section of review
Lovely location and host absolutely wonderful.
Positive section of review
Staff friendly. Bay view from room
Negative section of review
Hotel needs renovation but this is ongoing
Positive section of review
Plenty hot water for a bath
Negative section of review
Shower didnt work tv didnt work
Positive section of review
Location , price
Negative section of review
Contacted hotel regarding sheets and pillows being dirty however having arrived late didnt realise untill the following morning that the underside of pillows had loads of makeup on them and on sheets. Shower tray overflowed and tv did not work. I have had no response from management . Also on arrival no one at reception and documents relating to hotel all over front desk. Gates locked in the evening so if coming back late you cannot get in without trying to contact night staff , we should have been notified of this at check in. All I wanted was a call back from management to explain what we experienced but absolutely no communication.
Newcastle upon Tyne, United Kingdom
Positive section of review
Not very much.
Negative section of review
The first room we were in was absolutely roasting,the heater could not be turned down it was stuck at highest level of heat. The spa bath was not working either. And right outside our room were fans that were really loud. We got moved to a different room,less noisy and the spa bath was working but when the rain started water started sipping through a fan on the ceiling. Overall highly disappointed.