1
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2
When guests stay at the property they check out how quiet the room is, how friendly the staff are and more.
3
After their trip, guests tell us about their stay. We check for naughty words and verify the authenticity of all guest reviews before adding them to our site.
Positive section of review
i knew THE GROSVENOR well many years ago but had not stayed there for many a year. Now having stayed overnight twice I compliment The Grosvenor that its' standard of service overall - staff / rooms/ general comfort and friendliness with courtesy not found so much these days in hotels was a joy to return to. I will be staying with you for one night stays on a very regular basis during my visits to Chester, Thank you it's good to know that such excellence (may I call it 'old fashionned') is still available.
Negative section of review
Nothing!
Royal Tunbridge Wells, United Kingdom
Positive section of review
The attention to detail in this beautiful hotel is amazing. From the decor to the service and the food in the restaurant. No complaints.
Negative section of review
There is nothing to dislike about this hotel and restaurant.
Positive section of review
Room was perfect. The bed very comfortable. Lovely friendly staff. Great value for money
Positive section of review
The location is very good. The room is very basic, and the staff is friendly.
Negative section of review
The only reason I chose to stay at Ibis was the silence, the noise isolation (soundproof rooms). However, it was possible to hear people opening and closing the other rooms doors very clearly. This was completely disappointing for me, as I was travelling for work and had a very important meeting the other day, and I ended up sleeping extremely poorly. I have stayed in other Ibis hotels in the past, and this is the first time it happened.
Positive section of review
It was lovely and clean. In a great area close to the tube station.
Negative section of review
They were doing construction work on the building which I wasn’t made aware of at the time of booking. Was woken up very early to drilling a few days but was fine otherwise. One night around 1am we had an alarm going off outside the room beside us with a wheelchair symbol on it I don’t think anyone knew how to turn as it was still going off when my cousin got up at 5:30am to go to the bathroom.
Positive section of review
The breakfast was takeaway - expected a full english
Negative section of review
One of the twin beds was very creaky - didn't sleep well because of this
Positive section of review
Room was big and good location
Negative section of review
Staff on check in was not there best as only one of us had id and beds where like concrete
Weston-super-Mare, United Kingdom
Positive section of review
breakfast not applicable
Negative section of review
parking could be better
Positive section of review
Close to train station
Negative section of review
Main lift not working. Enamel on bath shipped and flaking off showing rust.
Positive section of review
Good location
Negative section of review
The good breakfast was closed