1
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2
When guests stay at the property they check out how quiet the room is, how friendly the staff are and more.
3
After their trip, guests tell us about their stay. We check for naughty words and verify the authenticity of all guest reviews before adding them to our site.
Positive section of review
I loved the feel and the look of the furnishings and decor, as well as the general quirkiness of an older building. The tea and coffee facilities, and the warmth of the room made it a pleasure to spend the evening in!
Positive section of review
Fantastic modern hotel that was so well equipped. The rooms were so quiet and the beds super comfy. Staff were lovely and very helpful. We loved the breakfast too!! We will definitely be visiting again.
Positive section of review
The room was very comfortable, the staff friendly and helpful. Breakfast and dining in the restaurant both offer an excellant menu. What we chose was suberb
Negative section of review
We were given a room over the main road into Ludlow and directly above a set of traffic lights which was not conducive to a good nights sleep
Positive section of review
The location is fantastic, the staff couldn't have been more helpful and friendly. The food was excellent.
Negative section of review
Our room was too hot, even with the heating turned off
Positive section of review
The room was very nice, the bed was big and comfortable. The bathroom was cleen.
Positive section of review
Staff ☆☆☆☆☆, room spacious & clean, the bed was comfortable.
Negative section of review
Pillows are not very comfortable. No food is available late hrs
Positive section of review
- Good location in Cambridge. - Communicative host.
Negative section of review
- Steep stairs, not suitable for older people or heavy luggage. - Unclear street signage. - Very soft mattresses. - Noisy street intersection. - Hidden fees: £105 cleaning fee (in small print) and £160 security deposit (not mentioned until booking). - Incorrect information on booking.com about payment at the property; full payment is charged immediately. - Unreasonable charges - charging £30 per hour for early check-in requests.
Positive section of review
Comfy, clean, hospitable hosts.
Negative section of review
It could have been warmer.
Positive section of review
The location was great.
Negative section of review
We were given a basement room without any windows that can be opened and in awful condition. After complaining at reception we got transfered to a better room. It was still very stuffy.
Positive section of review
Very good choice
Negative section of review
Help with luggage to bedroom and on leaving