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When guests stay at the property they check out how quiet the room is, how friendly the staff are and more.
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After their trip, guests tell us about their stay. We check for naughty words and verify the authenticity of all guest reviews before adding them to our site.
Positive section of review
Thanks to Alessandra at the front desk for her fantastic service and hospitality. The room she moved us to was outstanding. The bed, toiletries, towels, slippers, everything was superb quality. Housekeeping staff were absolutely fantastic, and so was bartender Luigi at the American Bar. Alessandra and Mandy at reception, and also the man at reception on the day I checked out, were all fantastic. Basically mostly everyone was fab, and the concierge guys are as usual absolutely fantastic, especially the man in the bowler hat (sorry did not get a chance to ask for his name) is such a lovely man. Would stay again in a heartbeat.
Negative section of review
The only letdown at this beautiful hotel was the food was not that good. I was presented with a lemon in muslin netting that didn’t have any juice when I squeezed it, and when I opened up the muslin to see if it was the fabric, I found the lemon had totally dried up and at the stage where it had nearly gone off. Even when this was happily replaced, it should never have been served to me by a professional kitchen at a top London hotel. The poached eggs at breakfast also had white liquid oozing out, basically raw / not cooked well. When pointed out, the man in the suit told me that I should know not to order poached, and to order hard cooked next time LOL!!! The kitchen just did not seem very good. Whenever I made any simple special requests, such as asking for the juice of half a lemon in warm water, or when asking for no chilli in the ribs, the kitchen did not and could not accomodate these basic, simple special requests at all.
Positive section of review
The cottage is centrally located in the lovely town of Winchcombe from where you can walk all around town. The hosts are great and provided all the necessary information in advance to make our stay as comfortable as it could be.
Positive section of review
I liked the gothic atmosphere, for once the pictures did not lie. Spooky and cute at the same time, remarkably clean and spacious.
Negative section of review
Not easy to recognise from the road. The driveway that should suffice for two cars is actually cut by the small brick wall, so I had to park diagonally and I received a message that repeated the "parking rules". Later the host confirmed that no other car was due.
Positive section of review
Great location very friendly and welcoming staff staying in the princess sweet wife loved ìt Great Hotel would recommend 👌
Positive section of review
Lovely comfortable apartment, nice and clean and great views of London. Perfect location for King's College Hospital.
Negative section of review
There is no tv which may upset some people. A little difficult to shave without a mirror above the sink.
Positive section of review
Simple process to get in or out, clear instructions, comfortable room, clean spaces
Negative section of review
The shower was upstairs
Positive section of review
An excellent stay, only one night sadly. Clean, great location and pleasant staff.
Negative section of review
The shower cubicle, and in particular the placement of the shower control and spray made it a little uncomfortable.
Positive section of review
The spacious apartment and location close to the cathedral.
Negative section of review
Access to the apartment was challenging, being at the top of a winding 2nd flight of stairs with no landing. Parking was only allowed for 30 minutes outside the lodge. So remote parking longer term was necessary.
Positive section of review
Staff very friendly
Negative section of review
Tired building, needs a good clean and the adjoining suite door between mine and room next door must have been made of paper as could hear his TV etc word for word.
Positive section of review
Everything
Negative section of review
Nothing