1
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2
When guests stay at the property they check out how quiet the room is, how friendly the staff are and more.
3
After their trip, guests tell us about their stay. We check for naughty words and verify the authenticity of all guest reviews before adding them to our site.
Positive section of review
The person at the reception was nice and helpful, However the young in the afternoon when we complained about our broken window as rude and basically had bad attitude and didn't care. He just said unfortunately your having a bad day so live with it. Me and my wife were shocked with his attitude. Unbelievable to imply it was out bad luck we got a room with problems..
Negative section of review
Breakfast was Basic and there was mouldy strawberries in a plastic container on the breakfast bar..... We didn't eat too much at breakfast and chose to get some outside even though it was included in our stay. The person at the reception was nice and helpful, However the young in the afternoon when we complained about our broken window as rude and basically had bad attitude and didn't care. He just said unfortunately your having a bad day so live with it. Me and my wife were shocked with his attitude. Unbelievable to imply it was out bad luck we got a room with problems.
Positive section of review
Although the Hotel looks dated and in need of some proper makeover, the essentials are good, the rooms are okay, and the windows are without handles. the breakfast was good apart from the fried eggs, the coffee needs to be better most probably using some cheap coffee. Overall is good considering the hotel is very near to canary wharf Station (Jubilee Line)
Negative section of review
The Hotel needs some finishing touches and proper maintenance also WIFI at 7 Sterling per Day is extremely expensive.
Hamstall Ridware, United Kingdom
Positive section of review
Great welcome & escorted to room. Spotlessly clean and well appointed. Good choices for both dinner and breakfast and cooked to order. Booking a time for breakfast made service focussed and there was time to engage with the very friendly staff. Check out very smooth. A beautiful place to stay overnight or to make a base for touring the area.
Negative section of review
Nothing
Positive section of review
The property is situated up a drive off a lane and is very quiet with a large car park. The hotel is very pet friendly, we have 3 dogs, and they can eat with us at breakfast. The staff are very friendly too and nothing is too much trouble. Great location being appx 20 minutes from the coast and mountains.
Muker, United Kingdom
Positive section of review
Size of property & facilities were excellent. Loved the dining room & lounge. Location was fab with gorgeous scenery & we could do amazing walks from the front door!!
Negative section of review
Car parking is a bit of an issue. Bathrooms could have been cleaner & with hand wash & hand towels.
Positive section of review
The parking was very convenient, just around the back. The evening meal was superb, the hotel was dog friendly and very relaxing
Negative section of review
The breakfast options were limited.
Positive section of review
Stephen and Lesley made sure we had everything we needed. The breakfast was great as well!
Positive section of review
The area was nice, with trendy bars and an interesting museum.
Negative section of review
The flat felt cheap, with flimsy furnishings and a thin mattress. The door to the cupboard was broken when we got there, and was literally a mirror pane with no backing at all! (picture). The room was much smaller than the one pictured. Worst of all, they required a 100 fee for 'security deposit' which was not well described beforehand and was only refunded after multiple weeks of emails and contacting booking.com as well. I would not recommend this company at all.
Positive section of review
Clean, very nice view! Very nice room.
Negative section of review
The shower room was very slippery.
Positive section of review
Nice room, great location
Negative section of review
Room was very warm