1
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2
When guests stay at the property they check out how quiet the room is, how friendly the staff are and more.
3
After their trip, guests tell us about their stay. We check for naughty words and verify the authenticity of all guest reviews before adding them to our site.
Positive section of review
We were at the wedding reception for a beautiful couple and the guests made the reception fantastic but I feel that the hotel let them down in some ways. The breakfast was ok when it came. The room was large with a great view. The staff were friendly. It was clean.
Negative section of review
The decor in the hotel and my room was old. It was very tired and tatty. The seats were split in the bar/ breakfast room. The staff were overworked and frought at breakfast. I felt very sorry for the bride and groom as the buffet food ran out so some people got no food and she was upset about it. The hotel is clearly struggling and we paid more because we used booking.com. We did not get the guest discount because we booked early and didn’t know that we would have got if we had booked directly with the hotel.
Positive section of review
Great value for money, very central location. Clean and not noizy, although it's literally next to the main train station.
Positive section of review
The location was amazing and parking is great. The flat is great just needs a little more cleaning.
Negative section of review
Very poor water pressure. Needs a deep clean. The basics were great but get rid of the plastic flowers which have an inch of dust on and all the empty bottles lying round. Everything in kitchen needed cleaning before use.
Positive section of review
Staff very friendly & helpful. Comfortable large room with a good bed. Breakfast good,
Negative section of review
The towel rail, & 2 radiators didn’t work
Positive section of review
Put a sign on the kitchenette letting people know it's their.
Positive section of review
It was lovely, great character. Everything we expected.
Negative section of review
Nothing
Positive section of review
It was good location clean and good value for money
Positive section of review
Beautiful building well kept
Negative section of review
No spa facilities 🫤 but it isn’t advertised with them. Just feel it could enhance this hotel to have a spa.
Stratford-upon-Avon, United Kingdom
Positive section of review
Everything
Positive section of review
Not much
Negative section of review
The room is very small and you literally have to climb over the bed to get to the bathroom area. There were meant to be towels in the room but none were supplied. I contacted the property but didn't get a reply until much later by that time I had gone out and bought a towel and face cloths myself. There was no WiFi in the room and again after contacting the property person who said they were going to have a look into it never got back to me with a solution. Plus even though it was in the ground and the signal was terrible There was a rear door which lead on to a small VERY unfinished "court-yard" but no key to lock this door. There is little to no sound insulation between the rooms and you could practically hear the habitants conversation. Not the greatest of stays I'm afraid.