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2
When guests stay at the property they check out how quiet the room is, how friendly the staff are and more.
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After their trip, guests tell us about their stay. We check for naughty words and verify the authenticity of all guest reviews before adding them to our site.
Positive section of review
Lovely pet friendly hotel. Access to the lake and gardens were brilliant.Great breakfast choices ,excellent staff. Spacious room with a very comfy bed. A quiet and relaxing atmosphere. Loved watching the red squirrels in the extensive garden and chilling down on the lakeside.
Negative section of review
I didn't like the extra supplements on some of the breakfast menu. I.e eggs Benedict.. The lake access from the garden to the shore could be made more user friendly with a couple of steps . Also we weren't informed that we had access to the facilities at another sister hotel till we were leaving. So we didn't get the chance to use these.
Positive section of review
Everything was great. The staff were really friendly and helpful. The entire place smelt beautiful. They decorated the room for my daughters birthday and left little treats, which we didn’t expect. The location was ideal for what we wanted to do and see.
Positive section of review
What breakfast? I didn't know there was one! Location was unbeatable for the airport, which was the only reason for our stay. Beds were very comfortable. We absolutely loved the big window - the design of the room is clever and fun.
Negative section of review
I don't like that there is no partition between the shower and the rest of the bathroom. I found the electric on/off switches easy because my kids spotted them and understood instantly, but I think this could be a problem for older people or people with impaired vision, so I wouldn't recommend my mother or her friends to stay here because I think they would struggle to work out how to turn the lights on and off! Also, we found someone else's hat at the side of one of the beds, so although everything appeared to be clean it made us wonder a little how carefully the rooms are checked - dark colours and the texture of the floor made it hard to be certain!
Positive section of review
Lovely hotel. Enjoyed the views and the balcony in the bar. The room was very spacious and clean. Nice breakfast in the conservatory by the canal, that was lovely.
Negative section of review
Paid extra for a studio room, wasnt much nicer than the standard rooms really, not worth payig the extra price for.
Grange Over Sands, United Kingdom
Positive section of review
Friendly staff and great food. Hotel in a good location for exploring Southern Lakes. Easy parking and spacious grounds made staying a pleasure.
Negative section of review
Nothing of note.
Positive section of review
The position was good and the room was big enough and the beds were comfy.
Negative section of review
Cleanliness and customer service! The heater in the bathroom was so full of rust that you could easily get tetanus from it. The toilet was disgustingly dirty. I complained with the reception that told me that a manager was going to call me the day after to discuss the problem. During check out someone as a good gesture gave me a discount for the next stay wrote down in a sticky note, that I am sure has not any kind of validity I have explained I was not going to use that discount as I was not planning to come back to London any time soon. After one month I am still waiting for a call back from the manager. I have tried to email them several times and they were totally useless and I needed to chase them all the time until they stopped to answer. I was at least expecting a message of excuses from the manager, but as I said customer service is not their thing at all! Avoid them, as if you will have a problem they will not help you and at the end I can say that was not worth it at all! Also booking.com customer service has been just terrible on this matter and they show me they do not care at all about their customers!
Positive section of review
Great location. Lovely staff. Good facilities. Nice food.
Negative section of review
Nothing.
Positive section of review
Dinner lovely and room was excellent
Negative section of review
Shower door was a little difficult to use
Tivetshall Saint Margaret, United Kingdom
Positive section of review
Good breakfast
Negative section of review
Not enough seating in bar area.
Positive section of review
Everything
Negative section of review
Bed on the small side