1
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2
When guests stay at the property they check out how quiet the room is, how friendly the staff are and more.
3
After their trip, guests tell us about their stay. We check for naughty words and verify the authenticity of all guest reviews before adding them to our site.
Positive section of review
That the staff moved us from our first twin room, we initially had a window that opened directly onto the bar seating area. When I complained, we were moved to a room on the top floor that faced the street and had a view of Arthur's Seat. This was a more spacious room too. That the place was central, close to the train station and had a luggage storage room. We had breakfast included, which is useful if you have a busy day.
Negative section of review
I think our stay would have been very poor if we weren't moved! I was told we didn't book breakfast when we had, but was resolved when I showed the booking. The breakfast was odd, stuff ran out and wasn't replaced for ages. It was a mish mash of hot and cold breakfast without doing either really well. Boiled eggs don't go well with sausages and baked beans, scrambled or fried would be better. No tea or coffee in the room, so we brought our own travel kettle.
Positive section of review
One of the staff members, I did not get her name was lovely and did her best to be helpful. The young man who eventually assisted with my bags was also very nice. The location was great and very walkable.
Negative section of review
There was an issue with my bags from the very beginning. I had 2 large suitcases, 1 small suitcases and a carry-on. when I arrived the first gentleman barely assisted me with my bags. The gentleman who checked me in told me the room was not large enough to accommodate my bags and (strongly) suggested I store them after opening them in the public area to retrieve what I need from them. Originally I was booked to the top floor, he changed my room to a lower floor and let me know he was waving the 'early check-in' fee (I arrived at 1pm) as a favour. I have NEVER stayed at a hotel that didn't allow me to have my bags upstairs, nor have a ever been charged an early check-in fee; I had not idea there was such a thing. I am a digital nomad and travel a lot. In the past 4 months I have stayed in 8 hotels in 4 countries. The next day I spoke to a very nice woman who let me know there was not adequate space to lock my bags away, my bags were left in the lobby area. Yes the entrance to the hotel was locked, BUT that did not guarantee the safety of my belongings. After some discussion I was able to have my bags brought up that evening. Additionally the window in my room had a broken latch and would not open, it was quite hot and stuffy.
Positive section of review
Everything was superb here. From staff to food and drink and grounds all exceptional. Steeped in the history of 617 squadron
Negative section of review
Nothing to fault. Every one so helpful. Recommend to anyone who wants a unique experience.
Newcastle upon Tyne, United Kingdom
Positive section of review
Great central location and lovely doubles each with own bathroom (including bath). Easy check in and friendly staff.
Negative section of review
The communal living area felt slightly shabby - very grey -but functional
Positive section of review
The bed was comfortable, and the bathroom was spacious. Good location for shopping with plenty of eateries nearby.
Negative section of review
The pub behind us was open until 12am playing very loud music. The main entrance didn't feel secure. The main part of the door was made of plastic and a couple of times, people walked passed hitting it hard, asking to gain entry.
Positive section of review
Location excellent and value for money in that location. Staff very helpful and looked after me.
Negative section of review
No eye level windows.
Positive section of review
Booking and mailing was easy. We got rooms close to eachother. Nice hotel.
Negative section of review
Small rooms. The restaurant, The Savory, did not meet expectations at all. Breafast was ok but not amazing and not included. In those cases you end up eating elsewhere. Staff at the hotel was difficult to communicate with (especially the people in the reception - doorguys where very good).
Positive section of review
It is clean inside close to shops
Negative section of review
Mattresses are very hard and uncomfortable, other guests in the block was very noisy all night in and out all night. Was advised by taxi driver not to go out at night
Newcastle upon Tyne, United Kingdom
Positive section of review
The location, it was clean
Negative section of review
The nose at night from the street was non stop until 2.30am, which meant I couldn't sleep
Positive section of review
Location
Negative section of review
We chose it to charge our electric vehicle overnight and we couldn’t make the charger work. When I asked a reception how to do it the answer was ‘I haven’t a clue!
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