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Positive section of review
I can't choose-- everything was excellent. The apartment was extremely clean, the staff was excellent and so amicable and willing to help, and the location is spectacular. You are close enough to tourist attractions to walk if you want to, for whatever is far away there are bus and metro lines less than a block away, yet the area does not feel touristy, is not over crowded, and you can get a taste of a real London. Truly, facilities are SUPERB. Everything was new and bright and clean, and we were prepared to face a tiny tiny London room or flat, but had SO much space in our 1 bedroom apartment. It was comfortable enough to truly live there and in fact I wish I did. You will not go wrong here. As difficult travelers, my family and I assure this stay for you.
Negative section of review
We loved everything. After COVE, we had to move to a "5 star" hotel near Trafalgar for a meeting. Let me tell you, COVE has NOTHING to envy this place. In fact, we told management here at the Horseguards to go and enquire COVE about their cleaning practices and service.
Positive section of review
The breakfast was pretty good quality but the layout of tables was like a schoolroom. I was able to store luggage and the location was close to tube and bus but I wouldn't stay there again. Plenty of coat hangers. Hairdryer was in drawer and I couldn't find it at first. Could only use it at the desk set up as it was hard wired into wall.
Negative section of review
The room was crowded. The bed was too big for the room. The light switches were not helpful as I had to get out of bed to turn the bedside lamp off at the main switch by the door. Then I stubbed toe against castors as I got into bed in the dark room. The tv was poor quality and sound was muffled. The bathroom washbasin was too big and getting off toilet seat was troublesome as hit my chin on rim of basin. The bath was too deep and it was awkward getting into it as there wasn't much space between washbasin and toilet.. The towels were poor quality. The bed sank in the middle. There was too much furniture in the room. Coffee and tea was poor quality and not so much as a biscuit provided.
Positive section of review
Gorgeous gardens, quiet bedroom, very attentive Thai lady serving at breakfast who was lovely. Excellent, innovative choices for breakfast as well as traditional full English. Hotel very handy for Roman Museum and other remains in Caerleon.
Negative section of review
Evening restaurant set up trying to be 'high end,' (food was lovely), but effect totally spoilt by loud pop music with heavy bass which remained intrusive even after I asked if it could be turned down so we could converse more easily!
Positive section of review
Staff were all friendly and helpful. The food was exceptional both for a meal and breakfast. The room was well equipped and the bed was comfy. Quite simply a great stay.
Negative section of review
There was nothing that I didn't like.
Positive section of review
Absolutely fantastic, communication is excellent room amazing perfect ! I have booked again for October
Negative section of review
I didn't want room service for clean ,but was cleaned any way ,the clean was amazing new towels they even made my bed for me 😊
Positive section of review
Grounds. Restaurant area. Common areas. Leisure facilities. Breakfast.
Negative section of review
Room a little bit tired but still very comfortable.
Positive section of review
Room is way over price for wat it is. Was very unhappy with it
Negative section of review
Room and price
Positive section of review
The staff , one lady, at breakfast was very accommodating.
Negative section of review
Rather small room. The bed linen was rather old. The furniture in the dining room was very utility.
Positive section of review
Very nice and spacious place. Nice and cooperative owner
Positive section of review
Rohit was excellent on reception