1
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2
When guests stay at the property they check out how quiet the room is, how friendly the staff are and more.
3
After their trip, guests tell us about their stay. We check for naughty words and verify the authenticity of all guest reviews before adding them to our site.
Positive section of review
Absolutely spotless. All the staff are so friendly. Beds really comfortable. Owner ( who is also an amazing chef…best roast I have ever had..but roast to die for) was a very nice man. We have stayed here before and will continue to do so if flying out from Bristol.
Positive section of review
No onsite reception but was not a huge problem. Room was spacious and beds comfy. Location was good.
Negative section of review
A little tired but still comfortable
Positive section of review
No complaints. Secure clean and spacious great location also
Positive section of review
Good location next to Brent Cross West station
Negative section of review
Absolutely unlogical rooms without windows or heating, giant kitchen with little table and two chairs
Positive section of review
Beautifully fitted out everything we needed
Negative section of review
Neighbours were difficult about parking .agents took days to answer a quick yes or no answer which they didn’t answer at all
Positive section of review
Very good breakfast. Good location.
Negative section of review
Couldn't find level access info on the hotel website. Recalled there being a lift access from Paddington station (website showed longer walk with steps via Praed St which was not suitable with heavy luggage). Luckily I found the lift. Please provide clearer info to guests how to find this direct level access route from station and Heathrow Express. Also it would be much better if the hotel had automatic doors (rather than two sets of awkward heavy doors to prop open) to access building via mezzanine concourse route.
Positive section of review
Great rooms & spa was very nice
Positive section of review
We were given an upgrade.
Negative section of review
Nothing. It was wonderful.
Positive section of review
Right on the beach.
Negative section of review
needed to ask staff to put fire 🔥 on a couple of times in restaurant as wasn’t very warm in there..
Positive section of review
location was good
Negative section of review
the water went off and we were not informed. had to find ourselves what was happening. no shower or toilet use for at least 5 hours. ☹️