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2
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After their trip, guests tell us about their stay. We check for naughty words and verify the authenticity of all guest reviews before adding them to our site.
Positive section of review
Stayed here with a group of friends on a short tour of the west country. Overall we found this a reasonable overnight stay. Our rooms were clean and comfortable, the staff were engaging and friendly. We ate in the Bardolino restaurant in the evening, which is actually in the health club a short walk from the hotel. Breakfast was up to standard too, so all good there too.
Negative section of review
The hotel was a little disjointed.. our rooms could only be accessed from the lobby/bar/restaurant area by quite a walk and 2 lifts.. or by going outside and along.. be advised if you have some mobility problems. But the big issue which caused us to be grumpy was the £7.50 parking charge for each motorbike.. yep.. each bike, same as a big car.. so we had 4 bikes in a bay next to a single Range Rover.. we pay £30 for a parking space, they pay £7.50... should we have moved each of our bikes into individual bays..? we aren't so mean.. bad show.
Positive section of review
We were very pleased with our room at the Coach House. The breakfast was very good and served to our room. Any requests change of towels extra bottles of water etc were provided. On site parking was a definite bonus we would not hesitate to stay there again.
Positive section of review
Really lovely lodge....good location which afforded us some privacy. Spacious and comfortable.. well laid out and especially loved the hot tub and decking. The kitchen had everything we needed. The countryside itself is stunning which is evident during walks.
Negative section of review
The oven and extractor was filthy. The first time we used it, it smoked so badly that it set the fire alarm off. There were apparently defects eg broken toilet seat, broken shower tap, broken curtain rails. We were somewhat inconvenienced on Sunday by two maintenance men who spent 3 hours fixing these defects. We had to go out as we felt uncomfortable. They mentioned the defects had been reported a week before so really they should have been sorted before we arrived. One of the men was there when we first arrived on friday, and popped back a couple of times before finally coming back on the Sunday to spend 3 hours there. This is somewhat unacceptable really, especially as its not cheap to stay there. The hot tub had a mind of its own, and sometimes the jets were still going even after we tried to switch them off. The lodge itself could do with a bit of TLC like repainting the bedrooms as the main bedroom looked as though it had water marks on the walls. The basics should have been provided, like extra toilet rolls, tea, coffee and perhaps a pint of milk in the fridge to welcome guests, like I've seen in many Airbnbs. The bathroom sinks were far too big. I could hardly put anything around the sink so some of my toiletries had to be put on the toilet cistern! There is no need to have such large and wide sinks and although modern, were impractical.
Positive section of review
The location and parking was brilliant, comfy clean bed, good shower and good kitchen facilities
Negative section of review
Could do with an upgrade, bit dated
Positive section of review
Spacious house, designated parking, quiet location, reasonably priced, nearby the beach.
Negative section of review
Slight problem with the toilet flushing.
Positive section of review
Good central location, clean comfortable room, attentive service and friendly staff.
Negative section of review
Having to pay £10 to park on site overnight. Limited selection for cooked breakfast.
Positive section of review
Host were great couldnt do enough for us room was spotless
Negative section of review
Nothing
Positive section of review
Very clean pleasant staff warm welcome
Positive section of review
Location. Caravan. Facilities
Negative section of review
Staff forgot to leave towels in the van
Positive section of review
The setting and surroundings
Negative section of review
Size of the en-suite bathroom was miniscule - would have preferred a walk in shower. The room was too small for an oversized bath! Dinner was a little disappointing - we’d stayed here before and had remembered a wonderful dinner.