1
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2
When guests stay at the property they check out how quiet the room is, how friendly the staff are and more.
3
After their trip, guests tell us about their stay. We check for naughty words and verify the authenticity of all guest reviews before adding them to our site.
Newcastle upon Tyne, United Kingdom
Positive section of review
We had travelled to see Eric Clapton at the arena which was why we had chosen this hotel as it was close by both the arena and the railway station. Staff were friendly on arrival and our room was large and clean with a big comfy bed. Not much of a view but very quiet. Breakfast was lovely - buffet style. The bar area was nice and not over priced also served snacks.
Negative section of review
Our stay was great apart from a very grumpy woman in charge of the restaurant at breakfast time. Was quite rude and abrupt.
Positive section of review
Hello, Hope you are well, I'm contacting you to inform you of a late check-in for our reservation tonight. The reservation is under the name of Matt Cherry (Confirmation Number: 4645486095) for 3 twin rooms. Please acknowledge receipt of my email. Thank you in advance, Best Regards,
Negative section of review
Hello, Hope you are well, I'm contacting you to inform you of a late check-in for our reservation tonight. The reservation is under the name of Matt Cherry (Confirmation Number: 4645486095) for 3 twin rooms. Please acknowledge receipt of my email. Thank you in advance, Best Regards,
Positive section of review
All in all an excellent experience staff were very helpful and friendly which makes it feel like you are in a home from home experience Thank You for everything you did to make my stay a positive experience It’s good to know that there are still some people who go the extra mile.
Negative section of review
Bathroom could have done with a lick of paint and the cleanliness was not up to par in my opinion but everything else was just fine
Positive section of review
Everything was perfect. Staff were friendly and helpful, especially Andrew, who greeted us at check in and Adham at breakfast and check out
Negative section of review
N/a
Positive section of review
The convenience of location was good for us . The option to have or not have breakfast Quite although stayed during the week.
Negative section of review
The shower was very temperamental despite letting staff know. The flow of water was terrible 😕 Breakfast was disappointing,although the food was good. Would have liked refills of coffee and tea .limited menu choice ,no banana or forest fruits available. I needed to request a grated apple on porridge and got it on yoghurt.
Positive section of review
Lovely old hotel and the staff were very pleasant. Unfortunately there was a language barrier with some
Negative section of review
For the cost of the room I expected better. Breakfast was an additional charge. Also there were some things that needed attention in the room. A loose lock. Wallpaper peeling up and not all the lamps worked. Reception were pretty clueless on check in. I had 2 rooms booked and they didn't understand and repeatedly told me I was checked in despite me saying but you have only given me keys to one room and showing my reservation clearly with 2 rooms. As time was against it was very frustrating having that language barrier.
Positive section of review
Everything, beautiful rooms, breakfast amazing, all staff we're brilliant, amazing place.
Negative section of review
N/A
Positive section of review
Room and beds. Convenience of location.Good bar.
Negative section of review
Noise from the train station. Bath wasn't clean.
Positive section of review
Right next to arena and car park
Negative section of review
Nothing the carpet had some heavy stains in our room was the only thing
Positive section of review
Nothing
Negative section of review
It was very dirty and smelly and you had to find your own parking not like on the listing . It was self check in and felt very dirty and unsafe in there . Worst place I’ve ever stayed an I travel a lot .
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