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2
When guests stay at the property they check out how quiet the room is, how friendly the staff are and more.
3
After their trip, guests tell us about their stay. We check for naughty words and verify the authenticity of all guest reviews before adding them to our site.
Bury Saint Edmunds, United Kingdom
Positive section of review
Room facilities were good, we were well catered for at breakfast and there was a good menu choice for dinner. The staff were pleasant and helpful.
Negative section of review
A bit noisy at night due to an air conditioning system running, but it didn’t disturb our sleep. Parking could be a little problematic.
Positive section of review
The place was very relaxing and very spacious. Directions were spot on. Kitchen utensils were all complete. be back again!🙂
Negative section of review
there were spots or dusts on the floor. its just minor though
Positive section of review
location was excellent. very short walk into Melrose. Hosts Claire and Donald couldn't have been more helpful
Negative section of review
nothing
Positive section of review
Breakfast was very nice a big shout out to Jake the manager and all the team top night top people
Negative section of review
All of it
Positive section of review
It is in a very central location, near to the train station if you travel by public transport
Negative section of review
The initial greeting from the member of staff was quite confrontational as I had been issued a new credit card which differed from the one they had on file, even though I had also provided other ID. It took another colleague to intervene to sort it out. The room was extremely small and although it was advertised as a double, it was the smallest double bed I have seen. There was no room to walk around the bed so we had to climb over each other to get in and out of it. There wasn't really anywhere to put your bags. Fortunately we only had one small case as otherwise we wouldn't have had anywhere to put another. There was no wardrobe, just a few hooks on the back of the door so we had to leave most items in the case. The room overlooked glass-fronted offices and without the blinds fully closed the office workers could see into our room. There was a repetitive noticeable rumbling sound late into the evening and early in the morning (which I think is due to the proximity to Victoria train station). The hair dryer in the room didn't work. When we requested a replacement from a cleaning lady, she initially refused to believe it was broken. After eventually then checking for herself, she then went to get a replacement. This is not the hotel room for you if you are travelling with anything more than a toothbrush and are looking for a welcoming restful stay.
Positive section of review
Great location, food, parking and room.
Negative section of review
Nothing to mention
Positive section of review
Relaxed friendly atmosphere and staff
Negative section of review
Had to ask for bath robes for spa. No full length mirror in the bedroom. Bed post in way of tv. No welcome pack in the bedroom. Menu limited. Lighter meals in the bar would have been better. Carpets in bedrooms stained. For the cost it was disappointing.
Royal Tunbridge Wells, United Kingdom
Positive section of review
Stopped a few times, always been good
Negative section of review
when functions are on the bar is no way big enough
Positive section of review
Layout and space
Negative section of review
We were a family of 5 staying 3 nights and there was only one toilet roll and no cloth to wipe the counters / table.
Positive section of review
The shower
Negative section of review
Tiny doble room
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