1
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2
When guests stay at the property they check out how quiet the room is, how friendly the staff are and more.
3
After their trip, guests tell us about their stay. We check for naughty words and verify the authenticity of all guest reviews before adding them to our site.
Positive section of review
Room was excellent. roomy, well appointed and contained everything needed for a short stay. Ideal location for what we required. Staff were polite and helpful and we would definitely recommend staying here to friends and family, in fact have already done so.
Negative section of review
The pillows were much harder that we would have liked and there did not seem to be a choice. There were no cups in the room but that was resolved very quickly.
Positive section of review
Only had a short overnight stay .....but our room was clean and comfortable. particularly enjoyed the welcome glass of prosecco!! Would definitely stay again if needed.
Negative section of review
Nothing
Dalton in Furness, United Kingdom
Positive section of review
The room was comfortable and cosy, bathroom was big and location perfect for visiting the safari zoo. Didnt see any staff but spoke on the phone and the lady was lovely .
Negative section of review
The entrance is less than conventional, tucked round the back down a passage and the stairs not good for the disabled but I should have checked what floor the room I booked was on so not their fault .
Positive section of review
As we came by train, we were on foot and using public transport so the walk up the hill was rather strenuous! We enjoyed using the hot tub a few times.
Negative section of review
Expected use of washing machine as this was listed on the website.
Stansted Mountfitchet, United Kingdom
Positive section of review
The evening meal offering was just what we wanted. The choice was reasonable and not too pretentions, as was the price
Negative section of review
Too much feedback being asked for The client does not gain any benefit form it - all the advantage goes to the vendor
Positive section of review
Very convenient location at a good price. The room was very large and comfortable.
Negative section of review
TV was too small for the room. Needed more staff as the ones there were always very busy.
Positive section of review
Breakfast was excellent. Reception excellent. Staff in all areas Excellent.
Negative section of review
Motel areas starting to look a bit tired. Motel rooms starting to look tired.
Positive section of review
The breakfast was outstanding. The room was clean and comfortable
Negative section of review
We had an evening meal at the hotel. We ordered from the basic daily menu. We were not told about the special meals on the blackboard. That meant we ended up with soup and burger and chips ( the wagyu burger was not available) when we would have preferred steak. All the staff were very pleasant but they were all young and when we asked a question they had to go elsewhere to get the answer.
Positive section of review
Location was nice and so was the breakfast but otherwise...
Negative section of review
Beds weren't cleaned, and really uncomfortable - wouldn't recommend.
Positive section of review
Good shower and bed was comfortable.
Negative section of review
Initial reaction was disappointing. Entrance door to Guests rooms was rotting away along with the wooden windows in places. Entrance hall filthy and carpet on the stairs dirty. Gave a poor first impression. Staff fairly pleasant but not well trained or particularly well dressed. No self service foods set out for breakfast on the first morning. Chicken Caesar Salad sent back at evening meal as no chicken included. The chicken then offered was inedible. Cooked breakfasts poorly cooked and presented. Most inedible sausage I have ever seen! The knife would not cut it! Possibly eggs, bacon, sausage etc were cooked earlier and then re heated later! Worst cooked breakfast I have ever been presented with!