1
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2
When guests stay at the property they check out how quiet the room is, how friendly the staff are and more.
3
After their trip, guests tell us about their stay. We check for naughty words and verify the authenticity of all guest reviews before adding them to our site.
Middleton in Teesdale, United Kingdom
Positive section of review
Was a really nice stay. Room was excellent and perfect for a lone traveller. I sent a message earlier in the day and this was noted when I arrived which is good and always gives you confidence for future stays as they are attentive to changing circumstances. great location in town.
Negative section of review
The only reason I did not put full marks for value for money was the fact that no breakfast was supplied. I didn't realise this at the time of booking (my fault I know) but for the money, at least a croissant or two with juice could have been supplied to the room.
Positive section of review
Great location for the First Direct Arena and car park. Very comfortable room well equipped. Very clean. The staff were really friendly and helpful. The discount for the car park was really good as parking is expensive in Leeds. Would definitely use it again.
Negative section of review
My husband would have liked complementary biscuits as well as the tea and coffee provided. No other complaints.
Positive section of review
Ideal location for exploring the beautiful surroundings countryside. Tesco about 20 minutes away. Everything you need for a comfortable stay. We will be back
Negative section of review
Nothing
Positive section of review
Lovely location by the river! Light, airy, huge rooms. Breakfast was delicious but you need to book in.
Negative section of review
Initially ignored at the front desk, we were then booked into a ‘river view’ room which didn’t have one. When we spoke to staff again they were very helpful and quickly changed the room (several rooms are mislabelled as river view they told us) but not an easy start to the trip.
Positive section of review
The ability to check in and out using the app was amazing!
Positive section of review
Apartment was well laid out, extremely comfortable beds
Negative section of review
Only bath towels, toilet seat didn't fit, rubbish on the floor, food in the sink, & had to wait almost an hour to get into apartment. Sent an email in the morning but the respondent refused to give apartment number or keylock code. When we arrived there were 2 other groups of customers also waiting & when we got in found more people standing outside in the same situation. Apartment could do with a refresh especially the bathroom. In the bedroom one beside light didn't work & the second had no bulb or globe. Despite numerous phone calls noone answered & kept getting message saying the phone was switched off.
Wootton Courtenay, United Kingdom
Positive section of review
Cleanliness, friendliness, breakfast, comfort.
Negative section of review
Can't think of anything.
Positive section of review
Lovely accommodation close to centre and ferry
Positive section of review
How close the the airport it was
Negative section of review
Food wasn’t much choice
Positive section of review
Location
Negative section of review
Bed was so uncomfortable, no towels had we known before hand we would of brought our own, so we had to go and bye some